- Report: #911433
Report - Rebuttal - Arbitrate
Complaint Review: Dell
DellOne Dell Way Internet United States of America
Dell Dell Provides Customers with Cheap Quality Monitors , Internet
*Author of original report: Getting it Just Fine: Time to Leave Dell
*Consumer Comment: Not getting it.
*Author of original report: Warranties Don't Equal Good Products
*Consumer Comment: Try Goodwill, Habital and Craigslist
*Consumer Comment: While the monitor should have given you a bit more life...
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In August of 2010, I purchased a Dell Inspiron system for my mother, who is a senior citizen. Two weeks ago, her monitor went out. When contacting Dell, the rep informed my mother that the computer (and monitor) only had a one year warranty and offered to sell her a new monitor for $160!
I understand the concept of a warranty and the concept of a product being out of warranty, but I have a computer monitor that still works well after 11 years!
I have filed a report with the Better Business Bureau and another complaint website. Dell promptly got in contact with my mother but only offered a 10% discount. This is disappointing to say the least.
In the past, I have bought a Dell system every 3 years and was just about to purchase a Dell laptop. This experience has proved that Dell does not stand behind their products.
This report was posted on Ripoff Report on 07/13/2012 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-Dell-Provides-Customers-with-Cheap-Quality-Monitors-Internet-911433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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