ED Magedson – Founder
The customer service is terrible. You can't understand them most of the time. I've had nothing but problems with this 900.00 computer. When I called about a problem I was told That I should have purchased a software contract.What? on a new computer?
Last month I called again because I was getting errors saying my hard drive was at risk. They fixed that problem so while on the phone I asked could they look at the outlook express and see why it's not working after all I was told that by buying this software it would correct my e-mail problem. They got it almost working and then told me 89.00. Because I didn't purchased a software contract. When I ordered my computer on line no one told me anything about a software contract. I was really mad now and told them I wasn't paying them a dime more. Thirty minutes later a virus took over my computer. I called back mright away and was told They would get the virus out when I purchased a software contract for 249.00. I hung the phone up after telling them I'd never buy anything else from Dell.
I called AT&T and payed them to take the virus out. I even called Macafee since I had two years of their security free and they told me They would take the virus out for 3 dollars a minute. This service was provided by dell too. Right now, My computer doesn't have a e-mail program that works and the Dell printer won't communicate with the computer. I went to Best buy yesterday and bought a HP computer. I'm getting this piece of junk out of my house. Never again will I buy anything by Dell.
This report was posted on Ripoff Report on 02/07/2011 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-Dell-is-a-complete-rip-off-Internet-692165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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