• Report: #692165

Complaint Review: Dell

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  • Submitted: Mon, February 07, 2011
  • Updated: Thu, February 10, 2011

  • Reported By: steplite — Riverdale Illinois United States of America
Dell
Internet United States of America

Dell Dell is a complete rip off Internet

*Consumer Comment: Try this

*Consumer Comment: Interesting

*Author of original report: Dell

*Author of original report: Dell

*Consumer Comment: free email app

*Consumer Comment: No e-mail program

*Consumer Comment: In addition

*Consumer Comment: Free software.

*Consumer Comment: Outlook Express if FREE and PRELOADED on EVERY Windows system!

*Consumer Comment: How much?

*Author of original report: Dell computers

*Consumer Comment: Not Dell's fault

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My 11 month old Dell desk top is a piece of sh*. The first week I used it, the Hard Drive went out. It took them a month to Send another one. There was no e-mail software with the computer and I was told I had to purchase outlook express. I did and it never worked.

 

The customer service is terrible. You can't understand them most of the time. I've had nothing but problems with this 900.00 computer. When I called about a problem I was told That I should have purchased a software contract.What? on a new computer? 

 

Last month I called again because I was getting errors saying my hard drive was at risk. They fixed that problem so while on the phone I asked could they look at the outlook express and see why it's not working after all I was told that by buying this software it would correct my e-mail problem. They got it almost working and then told me 89.00. Because I didn't purchased a software contract. When I ordered my computer on line no one told me anything about a software contract. I was really mad now and told them I wasn't paying them a dime more. Thirty minutes later a virus took over my computer. I called back mright away and was told They would get the virus out when I purchased a software contract for 249.00. I hung the phone up after telling them I'd never buy anything else from Dell.

 

I called AT&T and payed them to take the virus out. I even called Macafee since I had two years of their security free and they told me They would take the virus out for 3 dollars a minute. This service was provided by dell too. Right now, My computer doesn't have a e-mail program that works  and the Dell printer won't communicate with the computer. I went to Best buy yesterday and bought a HP computer. I'm getting this piece of junk out of my house. Never again will I buy anything by Dell.

This report was posted on Ripoff Report on 02/07/2011 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-Dell-is-a-complete-rip-off-Internet-692165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Try this

AUTHOR: skeptic - (USA)

All PC computers shipping today are using Windows7 so you'll have to deal with the same problems. As I said, Windows Live Essentials will give you what you need.

I would download Windows Live Mail 2011 and see if the Wizard wouldn't install it for you. Just read the steps very carefully before you click on anything.

 On both my Windows7 computers all the Wizard asked was what my e-mail address was. Going through the installation process all the settings that you could change were at default settings which all worked for me. So you might get lucky.

As for your printer that won't work properly I would ignore the installation disc and once again let the Wizard try and install it. It'll search for updated drivers on its own. My old Canon scanner wouldn't work with Windows7 until I let self install. The driver that came on its installation disc was not compatible with the new operating system. 
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#2 Consumer Comment

Interesting

AUTHOR: Ramjet - (U.S.A.)

Thanks for the information.  I haven't used Windows 7 so I didn't know an EMail client was not included without downloading it.

I learn something everyday, I love it!  I use Thunderbird anyway, it's very good and it's free. 

Whatever you get, you still  have to set it up to work with your ISP.
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#3 Author of original report

Dell

AUTHOR: steplite - (United States of America)

Yes I do have Windows 7. And I was told it did not come with a e-mail program By DELL! I purchased it from Dell because They told me that's what I needed. My old computer was windows XP which already had outlook express. If I could have downloaded it for free, why did the crooks make me buy it? After all I'm one of their customers. Although I might experience problems with the new computer ,I won't have to deal with the rude Dell technicians. And I'll never have to hear "Pit it on you deel account again!

 

And the new printer, still won't communicate with the computer. No, I'm not that computer savvay, But I was a twice owner of Dell computers buying my first in 2004. But Never again. I'm finished.
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#4 Author of original report

Dell

AUTHOR: steplite - (United States of America)

I was told by Dell technians that I needed Outlook express to get the e-mail program to work and I purchased it  from Dell. So I quess they're the idiots. And No I'm not a aol user. But I do know that Dell prays on people who are new to computers. I was also told By Dell I needed a new printer to make it work and then again I was told I needed photo corral. Oh, and did I also tell you the new Dellv313 printer isn't working either. I was told if I didn't cancel my Dell account, they would fix it. No thanks, I canceled the account and I'm through with trying to understand them people. All I have to say Is this was my mistake for buying a Dell. Never again.
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#5 Consumer Comment

free email app

AUTHOR: coast - (USA)

Thunderbird is free from Mozilla.
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#6 Consumer Comment

No e-mail program

AUTHOR: skeptic - (USA)

 Windows7 does not come with with an e-mail program. Only Explorer. I've got 2 computers with Windows7. They let you choose your own program. Windows Live Essentials lets you download the free programs I mentioned above. The e-mail program is much better than Outlook Express and more secure. Everything you need is there including the spell check.

Windows7 includes Defender which is a firewall and scanner that scans for viruses and malware. For WindowsXP you can also use Defender which is a free download.

I've used Avira Antivirus also a freebie for many years and together with Windows Defender have been able to keep all my computers problem free.

Seeing as the OP's computer is only 11 months old I'd say it's running Windows7. 
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#7 Consumer Comment

In addition

AUTHOR: Ramjet - (U.S.A.)

In addition to Outlook Express (some later Windows call it Microsoft Mail) being included with Windows, it has to be setup to match the requirements of your ISP.  Dell would not know those requirements when they load a computer initially.  You can get that information direct from your ISP, they MIGHT even set it up for you for a fee.  Maybe you can get a neighbor kid to help you get started.

Outlook Express is not the best EMail software around but it works just fine and I've never had a problem with it.

Dell does not support the software, the software vendor does i.e. Microsoft, Norton etc.

You will have these issues with ANY computer no matter who makes it Dell, Apple, Lenovo HP it doesn't matter.  It's all part of knowing how to use a computer.
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#8 Consumer Comment

Free software.

AUTHOR: skeptic - (USA)

From the Microsoft Download Center.

Windows Live Mail 2011. Free e-mail software.

Windows Live Photo Gallery. Free photo editing software.

Windows Movie Maker. Free movie editing software. 

Windows DVD Maker. Free DVD burning software.

From other sites, free anti virus programs. Avira Antivirus comes to mind.

What more do you want? If you don't know how to set up your e-mail account I'm sure somebody who knows will be able to help you.
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#9 Consumer Comment

Outlook Express if FREE and PRELOADED on EVERY Windows system!

AUTHOR: Steve - (U.S.A.)

If your system had any recent version of windows, it already had Outlook Express pre-installed.

This has nothing at all to do with Dell.

"Email software"?? Are you kidding me? You must be an AOL user!

Your problems only exist because you are computer illiterate. Idiot.
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#10 Consumer Comment

How much?

AUTHOR: Robert - (USA)

There was no e-mail software with the computer and I was told I had to purchase outlook express. I did and it never worked.

How much did you pay for Outlook Express?  FYI OE is FREE from Microsoft.
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#11 Author of original report

Dell computers

AUTHOR: steplite - (United States of America)

First of all The Outlook express was set up by Dell technicians. If it wasn't set up right you would think they would have told me that. And if it wasn't set up right, Why couldn't they fix it so it was right? the software cost me 119.00. But Maybe you work for Dell. Anyway, Have you seen All the complaints about Dell computers? I've heard several just from co-workers. And they say the same thing. They'll never buy a Dell. And Neither will I. I quess I made the Hard drive go out after one week Too.
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#12 Consumer Comment

Not Dell's fault

AUTHOR: coast - (USA)

The email software didn't work because you didn't set it up correctly. You got a virus because you were careless. Software problems are not the manufacturer's fault and you should expect to pay to get those software problems fixed. It's the same way with the HP.
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