• Report: #798483

Complaint Review: Dell

  • Submitted: Tue, November 15, 2011
  • Updated: Wed, November 16, 2011

  • Reported By: I Hate Dell ! — Fort Wayne Indiana United States of America
Dell
Internet United States of America

Dell "Nobody does Black Friday like Dell.com" false advertising mailing Internet

*Consumer Comment: Legally....

*Consumer Comment: Dell

*Consumer Comment: Not uncommon

*Consumer Comment: Question.....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Dell mailed out a flyer/brochure which I received today, November 15, 2011.

Included in the Black Friday offerings was a Vostro 260 Mini Tower with 20" monitor for $211.00, "after instant savings of $288.00".

I both called and on lined chatted with Dell and they said it was the printer's error and that they would not do anything about it and that the correct package price was $499.00 (after discount).

Dell offered nothing but a weak apology....no coupon, no meet me half way, nothing.

I used to be a loyal customer. Now I hate Dell.

Blatant false advertising!

This report was posted on Ripoff Report on 11/15/2011 10:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-Nobody-does-Black-Friday-like-Dellcom-false-advertising-mailing-Internet-798483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dell

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Legally....

AUTHOR: Jim S - (United States of America)

Dell is not obligated to offer you anything advertised, if the advertisement is a legitimate mistake they were not aware of until after the advertisement is published.  The only exception to the rule is if Dell would have printed the error itself it knew to be false, and knew better.  For example, if the ad were on their website, you might have a case.  But companies like this hire printers to put their ads together and often times....things like this happen.

Do yourself a favor, go back to Dell.  I guarantee you I've used other equipment.  Dell does a pretty good job compared to the competition....  Don't let a printer error force you to use inferior equipment.
Respond to this report!
What's this?

#2 Consumer Comment

Dell

AUTHOR: Lorenzen - (U.S.A.)

Let me see if I have this right - The company that printed the flyer made a mistake, and so you now hate Dell.  Could you please explain to me the logic behind that ???  If you called your local newspaper and wanted to place an ad to sell your car for $5000, and the paper got it wrong and listed it for $500, would you go ahead and sell the car for $500 and take the loss ??????   Would it be right for everyone who called you about the $500 car be right for hating YOU because the newspaper got it wrong ????  What a cretin !!
Respond to this report!
What's this?

#3 Consumer Comment

Not uncommon

AUTHOR: Ramjet - (U.S.A.)

With the millions of prices placed on internet sites, and in store labels too by the way, there ARE going to be errors.  This does not mean the company is obligated to sell for the incorrect price.  If that were true, you might be able to get a Corvette for $8,000.00 instead of $80,000 if someone leaves off a zero.  NOT.

What if they had made the price too high, would you them be obligated to pay the higher price? 

This is a silly expectation. This is a simple mistake, not false advertising. 
Respond to this report!
What's this?

#4 Consumer Comment

Question.....

AUTHOR: Ken - (USA)

If you listed something for sale on Craigslist or your newspaper and the price somehow was wrong (way too low) you would sell it at the advertised price and eat the loss....right?

Most companies have disclaimers in their advertsing reserving the right to correct errors.

You WEREN'T Ripped Off...get over it.

File a complaint with the BBB, the FTC, your state's attorney general and your mother. Let us know how that works out for you.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X