- Report: #798483
Complaint Review: Dell
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| Dell
Internet United States of America |
|
Dell "Nobody does Black Friday like Dell.com" false advertising mailing Internet
*Consumer Comment: Legally....
*Consumer Comment: Dell
*Consumer Comment: Not uncommon
*Consumer Comment: Question.....
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Dell mailed out a flyer/brochure which I received today, November 15, 2011.
Included in the Black Friday offerings was a Vostro 260 Mini Tower with 20" monitor for $211.00, "after instant savings of $288.00".
I both called and on lined chatted with Dell and they said it was the printer's error and that they would not do anything about it and that the correct package price was $499.00 (after discount).
Dell offered nothing but a weak apology....no coupon, no meet me half way, nothing.
I used to be a loyal customer. Now I hate Dell.
Blatant false advertising!
Included in the Black Friday offerings was a Vostro 260 Mini Tower with 20" monitor for $211.00, "after instant savings of $288.00".
I both called and on lined chatted with Dell and they said it was the printer's error and that they would not do anything about it and that the correct package price was $499.00 (after discount).
Dell offered nothing but a weak apology....no coupon, no meet me half way, nothing.
I used to be a loyal customer. Now I hate Dell.
Blatant false advertising!
This report was posted on Ripoff Report on 11/15/2011 10:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-Nobody-does-Black-Friday-like-Dellcom-false-advertising-mailing-Internet-798483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Legally....
AUTHOR: Jim S - (United States of America)
SUBMITTED: Wednesday, November 16, 2011
POSTED: Wednesday, November 16, 2011
Dell is not obligated to offer you anything advertised, if the advertisement is a legitimate mistake they were not aware of until after the advertisement is published. The only exception to the rule is if Dell would have printed the error itself it knew to be false, and knew better. For example, if the ad were on their website, you might have a case. But companies like this hire printers to put their ads together and often times....things like this happen.
Do yourself a favor, go back to Dell. I guarantee you I've used other equipment. Dell does a pretty good job compared to the competition.... Don't let a printer error force you to use inferior equipment.
Do yourself a favor, go back to Dell. I guarantee you I've used other equipment. Dell does a pretty good job compared to the competition.... Don't let a printer error force you to use inferior equipment.
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What's this? #2 Consumer Comment
Dell
AUTHOR: Lorenzen - (U.S.A.)
SUBMITTED: Wednesday, November 16, 2011
POSTED: Wednesday, November 16, 2011
Let me see if I have this right - The company that printed the flyer made a mistake, and so you now hate Dell. Could you please explain to me the logic behind that ??? If you called your local newspaper and wanted to place an ad to sell your car for $5000, and the paper got it wrong and listed it for $500, would you go ahead and sell the car for $500 and take the loss ?????? Would it be right for everyone who called you about the $500 car be right for hating YOU because the newspaper got it wrong ???? What a cretin !!
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What's this? #3 Consumer Comment
Not uncommon
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Wednesday, November 16, 2011
POSTED: Wednesday, November 16, 2011
With the millions of prices placed on internet sites, and in store labels too by the way, there ARE going to be errors. This does not mean the company is obligated to sell for the incorrect price. If that were true, you might be able to get a Corvette for $8,000.00 instead of $80,000 if someone leaves off a zero. NOT.
What if they had made the price too high, would you them be obligated to pay the higher price?
This is a silly expectation. This is a simple mistake, not false advertising.
What if they had made the price too high, would you them be obligated to pay the higher price?
This is a silly expectation. This is a simple mistake, not false advertising.
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What's this? #4 Consumer Comment
Question.....
AUTHOR: Ken - (USA)
SUBMITTED: Wednesday, November 16, 2011
POSTED: Wednesday, November 16, 2011
If you listed something for sale on Craigslist or your newspaper and the price somehow was wrong (way too low) you would sell it at the advertised price and eat the loss....right?
Most companies have disclaimers in their advertsing reserving the right to correct errors.
You WEREN'T Ripped Off...get over it.
File a complaint with the BBB, the FTC, your state's attorney general and your mother. Let us know how that works out for you.
Most companies have disclaimers in their advertsing reserving the right to correct errors.
You WEREN'T Ripped Off...get over it.
File a complaint with the BBB, the FTC, your state's attorney general and your mother. Let us know how that works out for you.
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What's this? 
