- Report: #974166
Report - Rebuttal - Arbitrate
Complaint Review: Dell
Delldell.com Internet United States of America
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Dear Valued Dell Customer,
Thank you for your Inspiron 14z purchase on Black Friday (####). Unfortunately, due to overwhelming response on that particular deal, the laptop was oversold and we do not have the supply needed to fulfill all of the orders. We have an alternative, equally exciting deal to make up for this inconvenience we are replacing your order with the new, upgraded$399 Inspiron15 at no additional cost to you.
The new Inspiron 15 has a larger 15.6 screen and Windows 8, the latest operating system from Microsoft both upgrades from the Inspiron 14z. Please see below for product details on the Inspiron 15.
We value you as a Dell customer and regret this inconvenience. We hope this opportunity to own the new Inspiron 15 at the same price as the Inspiron 14z will be an acceptable solution. NOTE in lieu of your current order, your new order is in the process of being placed. We will email you no later than end of day Wednesday, Nov. 28 with your new order number and estimated delivery date - which we currently estimate to be received before the holidays.
If you have any questions or wish to cancel this new order for the Inspiron 15, please contact us immediately at 1-800-247-2076, ext. 4 (open from 8am to 9pm CST). We appreciate your patience and understanding and wish you very happy holidays.
Your Dell Team
The Inspiron 15 features a 15.6" widescreen HD display, built-in Wi-Fi and Bluetooth and new Windows 8 Operating System. The Inspiron 15 features the same processor, memory and hard drive as the sold out Inspiron 14z (shipping dates may vary, although current anticipated arrival falls before December 25). Please note a few differences in the systems - the Inspiron 15 does have a larger screen and weighs almost 1 pound more than the Inspiron 14z due to its larger screen and has the upgraded Windows 8 vs. Windows 7 operating system.
Additional product features of the Dell Inspiron 15 include:
2nd Generation Intel Core i3-2350M (3M Cache, 2.3 GHz)
Windows 8, 64-bit, English
4GB Single Channel DDR3 1600MHz
Mobile Intel HM75 Express Chipset
Intel HD Graphics
15.6" HD (720p) Truelife LED Display
(2) 2.0W speakers w Waves MaxxAudio 3
Up to 500GB4 SATA hard drive (5400RPM)
8x Tray Load CD/DVD Burner (DVD+/-RW Drive)
6-cell (48WHr) Battery
65 Watt AC Adapter
1.0MP HD Integrated Webcam w/ built-in analog microphone
Dell Wireless card 802.11 b/g/n (2.4G), BT4.0+HS
Ethernet / RJ45
Kensington lock slot
3-in-1 Memory Card Reader
Dimensions & Weight
Height: 1.24" (31.52mm) front / 1.36" (34.53mm) back
Width: 14.8" (376.0mm)
Depth: 10.24" (260.0mm)
Starting weight of 5.2 lbs5 (2.4 kg)
This report was posted on Ripoff Report on 11/26/2012 10:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell/internet/Dell-fraud-internet-974166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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