My name is Robert and I am helping my family in Alaska by an all out Internet and Newspaper Reporting on the appaling ways Delta Airlines treats their Customers. They need to be put out of business. They are disgusting. Read My Cousins cry for help Below
Subject: Consider The Cold Heart Of Delta Airlines!Do We Want To Fly?
To all of my friends, family and acquaintances. This is important and I hope that you will all help me by forwarding this to everyone you know and asking them to do the same.
As most of you know, my 73 year old mother is in the hospital and she just left the ICU after being seriously ill. Although we are relieved that she is improving, she is still looking at some serious recovery time.
I called Delta Airlines and explained to them that she is in the hospital and therefore would be unable to make the flight she had scheduled with them from Anchorage to Seattle on Thursday. She paid over $350 for the round trip ticket. They immediately said that she would be charged an additional $100.00 to change the ticket. I again repeated that she was in ICU and still in the hospital and wouldn't they waive the fee under those circumstances? No they would not.
I spoke with a supervisor in Boston and finally one in LA. Neither would budge. In fact, when I asked to speak to the corporate offices in Atlanta, I was told that this man was hired to solve problems and that the corporate office would not take phone calls.
It seems to me that after 911, and all of the hype about how the airlines want to give us good customer service, that this is hardly the way to do it. Airlines going out of business? I can tell you that I will not fly Delta again, for any reason. I could not believe my ears when they also told me that if she didn't fly by September 8th, that she would be flying to Salt Lake City and then to Seattle, an additional few hours of flying and a plane change. However, they did offer complimentary wheel chair service. No other airline will honor the ticket.
My mother has a total income of $600.00 per month. If you consider that the ticket cost her half of that income and then the airlines isn't satisfied that she already paid for her ticket, they want another $100.00. She is in the HOSPITAL!!! for Christ's sakes!
Please let everyone know what cold hearted bastards Delta airlines is and then fly another airline. Perhaps they will reconsider their current "customer service policy"!!!
Thank you so much for forwarding this to EVERYONE!! for me! Vickie