• Report: #261133

Complaint Review: Delta Air Lines

  • Submitted: Mon, July 16, 2007
  • Updated: Tue, July 17, 2007

  • Reported By:Pell City Alabama
Delta Air Lines
delta.com Altanta, Georgia U.S.A.

Delta Air Lines Dont' Ever count on Delta and their Outstanding Customer Service Altanta Georgia

*Consumer Suggestion: The documentation is quite clear.

*Consumer Comment: Regardless of what you were "told"

*Consumer Comment: Regardless of what you were "told"

*Consumer Comment: Regardless of what you were "told"

*Consumer Comment: Regardless of what you were "told"

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NEVER TRUST THIS AIRLINE AND TO HELL WITH THE CUSTOMER! I made reservations over the phone for my two children to fly and see me for the summer. I spent over 25 minutes speaking with a representative and obtaining the information needed for the children to fly. I asked not once but twice if there were to be any additional fees (kids have been flying alone for over 5 years now), and she said NO!

When my children went to the airport, my youngest was denied boarding because a $75.00 fee was to be charged. It was upsetting but I could have delt with it. My children and their father were asked to back in line the second time. While on a cell phone I was trying to pay the fee by Credit card, the ticket agent said I can't do that and again asked them to step out of line to another agent.

The third trip up, they still refused to allow me to pay over the phone, refused me a supervisor, and my son did not fly. They demanded payment in person at the airport in CASH. Both of us live over an hour to two hours away. So let me get up at 4 o'clock in the morning, and go the airport. Yeah Right!!!

Now two days later, I call Delta to try and rebook him a seat, with a ticket that has already been paid for and they now want to charge me an additional 251.00 with a 50.00 penalty, and the 75.00 for the unaccompanied minor fee. Do the Math! The bottom line is my son is still not home with his mother, and Delta is a joke.

I called the corporate office this morning and I still have no results. I did not expect a refund, but I did expect that someone would at least have the common courtesy to contact us about it. It is too bad that the Bankruptcy attorney cannot look at the thousands of consumer complaints.

Regardless this will not end here. I will contact the local TV, and also any agency willing to listen. I have flown with them for over 32 years, and I will never fly with them again.

Best Advise, Do Not Ever Expect that Delta will do the right thing. They will never have any respect for anyone, and they will not care. To you your just another commission on the reservation for them to prosper, and to Hell with anyone else. CALL GERALD GRINSTEIN, CHIEF EXECUTIVE OFFICER and let the switchboard ring off the hook!

Barbara
Pell City, Alabama
U.S.A.

This report was posted on Ripoff Report on 07/16/2007 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Air-Lines/Altanta-Georgia/Delta-Air-Lines-Dont-Ever-count-on-Delta-and-their-Outstanding-Customer-Service-Altanta-G-261133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

The documentation is quite clear.

AUTHOR: James - (U.S.A.)

It is clearly documented here:

http://www.delta.com/planning_reservations/special_travel_needs/services_for_children/children_traveling_alone/index.jsp

"(kids have been flying alone for over 5 years now)" Wait a minute. Your children have been flying alone for 5 years? OK, well then, if this is true how can you claim to NOT know about the fees? You just got lucky for 5 years? No fees for 5 years? Sorry, this is BS.

Also, what are the ages of your children? For a $75 fee, it appears that your son is flying connecting flights AND is somewhat younger. Therefore, I don't understand how he could have been flying alone for 5 years now.

Finally, if I'm standing in line trying to catch a flight, I don't need the ticket agent to be carrying on a conversation with some moron on someone else's cell phone. So, as the previous poster asked, why didn't the adult with them simply pay it? Thank God for the Medallion check in lines!

Delta certainly has its problems, but uniformed consumers with bogus stories isn't Delta's fault.
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#2 Consumer Comment

Regardless of what you were "told"

AUTHOR: Tallulah-phoebe - (U.S.A.)

Regardless of what you were "told" -- the unaccompanied minor fee is clearly explained on both the airline's website AND the information printed on the ticket folder. Written statements ALWAYS take precedence over whatever you were "told."

As for not being able to pay the required fee in person, who was there at the airport waiting with (and hopefully supervising) your children? Assuming that this person is an able-bodied adult, why could they not pay the fee and allow you to reimburse them later?

Just because you didn't follow the policy, and then refused to correct the situation in the required manner which caused your children to not be able to fly, does NOT make this a rip off.
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#3 Consumer Comment

Regardless of what you were "told"

AUTHOR: Tallulah-phoebe - (U.S.A.)

Regardless of what you were "told" -- the unaccompanied minor fee is clearly explained on both the airline's website AND the information printed on the ticket folder. Written statements ALWAYS take precedence over whatever you were "told."

As for not being able to pay the required fee in person, who was there at the airport waiting with (and hopefully supervising) your children? Assuming that this person is an able-bodied adult, why could they not pay the fee and allow you to reimburse them later?

Just because you didn't follow the policy, and then refused to correct the situation in the required manner which caused your children to not be able to fly, does NOT make this a rip off.
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#4 Consumer Comment

Regardless of what you were "told"

AUTHOR: Tallulah-phoebe - (U.S.A.)

Regardless of what you were "told" -- the unaccompanied minor fee is clearly explained on both the airline's website AND the information printed on the ticket folder. Written statements ALWAYS take precedence over whatever you were "told."

As for not being able to pay the required fee in person, who was there at the airport waiting with (and hopefully supervising) your children? Assuming that this person is an able-bodied adult, why could they not pay the fee and allow you to reimburse them later?

Just because you didn't follow the policy, and then refused to correct the situation in the required manner which caused your children to not be able to fly, does NOT make this a rip off.
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#5 Consumer Comment

Regardless of what you were "told"

AUTHOR: Tallulah-phoebe - (U.S.A.)

Regardless of what you were "told" -- the unaccompanied minor fee is clearly explained on both the airline's website AND the information printed on the ticket folder. Written statements ALWAYS take precedence over whatever you were "told."

As for not being able to pay the required fee in person, who was there at the airport waiting with (and hopefully supervising) your children? Assuming that this person is an able-bodied adult, why could they not pay the fee and allow you to reimburse them later?

Just because you didn't follow the policy, and then refused to correct the situation in the required manner which caused your children to not be able to fly, does NOT make this a rip off.
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