NEVER TRUST THIS AIRLINE AND TO HELL WITH THE CUSTOMER! I made reservations over the phone for my two children to fly and see me for the summer. I spent over 25 minutes speaking with a representative and obtaining the information needed for the children to fly. I asked not once but twice if there were to be any additional fees (kids have been flying alone for over 5 years now), and she said NO!
When my children went to the airport, my youngest was denied boarding because a $75.00 fee was to be charged. It was upsetting but I could have delt with it. My children and their father were asked to back in line the second time. While on a cell phone I was trying to pay the fee by Credit card, the ticket agent said I can't do that and again asked them to step out of line to another agent.
The third trip up, they still refused to allow me to pay over the phone, refused me a supervisor, and my son did not fly. They demanded payment in person at the airport in CASH. Both of us live over an hour to two hours away. So let me get up at 4 o'clock in the morning, and go the airport. Yeah Right!!!
Now two days later, I call Delta to try and rebook him a seat, with a ticket that has already been paid for and they now want to charge me an additional 251.00 with a 50.00 penalty, and the 75.00 for the unaccompanied minor fee. Do the Math! The bottom line is my son is still not home with his mother, and Delta is a joke.
I called the corporate office this morning and I still have no results. I did not expect a refund, but I did expect that someone would at least have the common courtesy to contact us about it. It is too bad that the Bankruptcy attorney cannot look at the thousands of consumer complaints.
Regardless this will not end here. I will contact the local TV, and also any agency willing to listen. I have flown with them for over 32 years, and I will never fly with them again.
Best Advise, Do Not Ever Expect that Delta will do the right thing. They will never have any respect for anyone, and they will not care. To you your just another commission on the reservation for them to prosper, and to Hell with anyone else. CALL GERALD GRINSTEIN, CHIEF EXECUTIVE OFFICER and let the switchboard ring off the hook!
Pell City, Alabama