• Report: #26447

Complaint Review: Delta Air Lines

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  • Submitted: Thu, August 08, 2002
  • Updated: Mon, July 14, 2003

  • Reported By:## VA
Delta Air Lines
PO Box 20980 Atlanta, Georgia U.S.A.

Delta Air Lines ripoff deceptive company Atlanta Georgia

*Consumer Comment: Delta Ripp Off Continues

*Consumer Comment: rip-off has nothing to do with the security

*Consumer Comment: Airlines are rude in general

*Consumer Comment: You can't change the name on a ticket, EVER

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I spoke with a Delta agent today 1:00 on August 6, 2002.
I bought two tickets on Delta.com on July 29, 2002 for a trip from Dulles to Orlando and back. My other two friends had also bought two tickets on this flight.

Before I bought the tickets, I specially looked for any restrictions on the tickets. When I saw there was no restrictions, I proceeded to buy the tickets.

Today, I called Delta to see if I could change a name on the ticket. They informed me that they could not switch the names on the tickets. This ticket is not for this week, it's for a week and half in advance travel. I would be traveling on Aug 18th but they were not able to assist me at all.

I spoke with two service persons before I got Tino, the "manager". One suggestion, before you move on to the next service person, remember to get the names of everyone you spoke with. I forgot to do it here.

I spent an hour and half on the phone with the customer service person named Tino Herrnandez, Delta Reservations Desk, located Dallas, TX. He bull-dozed a few times meaning, he kept saying the same information again even before I explained my problem.

I have had problems with this airline before that I had swept under the rug. But, $130 fee for a name change for travel two weeks ahead is too much.

I am a sky miles traveler that will not choose to fly Delta again and make sure none of my friends do so either.

I was emailed by Keith Hagstette on August 7 (after repeated attempts to
reach them) in Customer Care who told me:

"While we regret any misunderstanding, your request is not covered by our tariff and we cannot comply."

Again, the same line that was given to me by Tino.

Information from another email:
The administrative service charge has not increased in more than 3 years (Nov. 1997). Recently, Delta has seen significant increases in the number of passengers who request changes for travel on nonrefundable tickets.

Each
time a reservation is changed the ability to resell that seat is diminished. This charge is assessed to cover
the costs and lost revenue associated with these ticket changes.

Since I'm not sure if "all the fees" they are assessing has not changed. Literally, that means that all Delta administrative fees are $100 which they had attempted to charge me twice. In this case, the revenue would not be
lost since the ticket would be used by another person.

As a customer, I seek to find the lowest price but do companies give you the lowest price to rip you off later? It looks like that is actually what Delta is doing.

August 8th - Keith Hagstette calls to tell me that Delta service is not what I experienced but he could not help me either. Basically, a short conversation where he could not resolve my problems and a "good-bye".

It looks like nobody at Delta can or even try to resolve this service problem.

I will document my conversations here and elsewhere online and offline.

azileretsis
##, Virginia

This report was posted on Ripoff Report on 08/08/2002 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Air-Lines/Atlanta-Georgia-30320/Delta-Air-Lines-ripoff-deceptive-company-Atlanta-Georgia-26447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Delta Ripp Off Continues

AUTHOR: Mark - (U.S.A.)

My mother-in-law just purchased a single ticket for her grandson for this month. Do to some unforseen problems he was not able to travel.
When she called them she got the same exact run around! The stupid thing was that she purchased the ticket with her credit card which is in her name and the ticket is in a different name of her grand son. The 911 is bull and just an excuse to keep your money and that of other persons. Don't bother to call any "government" agencies since their the ones that support these actions!
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#2 Consumer Comment

rip-off has nothing to do with the security

AUTHOR: Joy - (U.S.A.)

There is absolutely no reason not to have the ability to change a name on a ticket. It is absolutely ridiculous to think that the reasoning behind it is security. If that's a security measure, we need to rethink security practices. I guarantee that Osama Bin Laden has the ability to create false identification as anyone that fits this sort of profile........
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#3 Consumer Comment

Airlines are rude in general

AUTHOR: Elias - ()

My experience with airlines is always the same. They treat the cutsomer poorly and could not care less. In my opinion the entire industry is flawed and should be re-regulated. Any time safety and comfort can be compromised by profit margin it will be.

Further, airlines and large companies in general are only as good as their dumbest employee and airlines, specifically Delta, hires some of the dumbest people I have ever encountered.
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#4 Consumer Comment

You can't change the name on a ticket, EVER

AUTHOR: John - ()

You stated that you wished to change a name on your plane ticket with Delta. Regardless of whether a ticket is refundable, nonrefundable, has a $100 change fee, first class, coach, etc.; you are NEVER allowed to change the name on a ticket once it is issued!

This policy has nothing to do with whether a ticket has restrictions or not. Name changes are not allowed on any ticket.

The reasons for this policy are even more evident after the events of Sept. 11th. This policy is not to make life more difficult, but to make air travel safer. Who's to say that you can't purchase a ticket for Osama Bin Laden himself in your name, then change it later?

Bottom line: Tickets are only issued in one name. After that, you can only use the fare to apply to another flight, etc; but ALWAYS for the SAME PASSENGER.
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