- Report: #76091
Report - Rebuttal - Arbitrate
Complaint Review: Delta Air Lines
Delta Air Lines1050 DELTA BLVD Atlanta, Georgia U.S.A.
Delta Air Lines ripoff, theft, lackadaisical, disinterest, indifference, Atlanta Georgia
*Consumer Suggestion: Allowed back on plane??
*Consumer Comment: Who is at fault
*Consumer Comment: Seasoned corporate business travelers know
*UPDATE EX-employee responds: truth is the DL agents don't want to be bothered
*Consumer Comment: Morons
*UPDATE EX-employee responds: Delta should have helped
*Consumer Comment: WHAT DID YOU EXPECT FROM delta airlines.
*Consumer Comment: Responsibility begins at home...
*Consumer Comment: Life will never be the same in this country since 9/11.
*Consumer Comment: We live in a different world today and we must take responsibility for ourselves and our belongings or pay the price fo their loss.
*Consumer Comment: Tom must not be HUMAN, it sounds as if he is the only person in the world not to have made a mistake and had help, even if it inconvienced them a bit!
*Consumer Comment: Tom - in Texas, if you're a theif, have no soul or finders keepers the philosophy
*Consumer Comment: International Security is Different
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They sent her to the Delta ticket station who then referred her to Delta's Lost & Found. At Lost & Found she was told to fill out a Baggage Tracing Information form upon her arrival in Lexington; which she did. Needless to say, the camera was never found. Her pictures and personal thoughts; gone.
Your personnel's lack of concern, culminated in her camera, a Cannon ZR60, disappearing. What was a trip of a lifetime turned into major disappointment, frustration and anxiety because of your employee's disconnect toward J. J knew exactly where the camera was(see the form). One phone call to the arrival/departure gate would have recovered her camera. Instead, she had to nervously wait, while she flew into Lexington from Atlanta, to fill out a tracer request for the camera. In the Lexington Lost & Found, the lady reassured her camera could be recovered. She said that the cleaning people would have to enter the plane and prepare it for the next flight to Frankfort Germany. J's hope was shot down 1 week later when she was told that if the camera wasn't found after a week, write it off and try to collect on your insurance.
If J had experienced cooperation and concern instead of employee apathy and detachment, her arrival home would've been full of joy and happiness. Instead she was overwrought and worried.
I don't know how you get individuals to go beyond their job descriptions and show concern. I realize the security of the plane and its passengers are foremost in today's national climate. But I do understand what being a Good Samaritan is and going beyond ones job duties, even if it might cause a supervisor some anxiety. What could have been a climatic event to a wonderful lifetime experience turned into a jaded teenager trying to understand what exactly is customer service. Please consider the consequences of apathetic employees
This report was posted on Ripoff Report on 12/29/2003 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Air-Lines/Atlanta-Georgia-30354-1989/Delta-Air-Lines-ripoff-theft-lackadaisical-disinterest-indifference-Atlanta-Georgia-76091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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