Delta Airlines - Northwest Airlines Double Charge for unaccompanied minor fee Atlanta Georgia

On June 2nd 2009, I purchased a round trip ticket for my Daughter who is 14 years old, to fly from Atlanta to Los Angeles. I was informed over the phone by the customer service agent at that I needed to pay a $100.00 unaccompanied Minor fee each way. I accepted the charges and, along with the cost of the ticket, it was charged to my Credit Card. On Friday June 16th, my daughters mother arrived at the airport in Atlanta to check her in, and was forced to pay an additional $100.00 for the "unaccompanied Minor fee". She told the woman at the counter that the fee was taken care of by me, and there should be a record of it. She said there was no record of the fee being paid and said she cannot issue a boarding pass till the fee was paid. She paid the fee and then called me to inform me. I immediately called the same number I used to book her flight and explained the situation, but was told I would have to fax copies of both my receipt, and the other receipt from her mother to the corporate office in order to get a refund. She could not explain to me why I can pay the fee over the phone, but cannot get a refund charged back to my credit card, or my daughters Mother's credit card over the phone. I still do not understand this policy, and it is very inconvenient for me. I asked the agent on the phone, if I fax over copies of both receipts, who will the refund go to? And how will I be notified of the refund? She again could not tell me. I told her that makes me feel like after writing a detail letter, and faxing over the information that it would fall through the cracks, and it would be months before I received a refund, if I receive one at all. Well, I did what I was told, and have yet to receive a phone call, email, or a refund. After this incident, I will never fly with Delta or any of it's affiliates again. It's bad enough they charge you to walk your kid to her seat, and leave her there till the flight has landed. It's not like they fed her, provided her with any kind of entertainment, or even spoke to her the entire flight. (except to tell her it's time to get off the plain)

Xhris
Tustin, California
U.S.A.