- Report: #809471
Report - Rebuttal - Arbitrate
Complaint Review: Delta Airlines
Delta Airlines Multiple problems with "customer service" - latest is they changed how much a fare switch would be. Internet, Nationwide
I am currently abroad. It was an involved flight, flying first to Chicago to pick up my 82 year old mother, then come with her on another airline to Cancun. Now I am trying to get back earlier than expected. To do so means I have to change flights on two airlines.
I called Delta first, who told me it would cost $150 to switch. I said I would check with my other airline, and call them right back. I then called the second airline, who told me it would cost $80 to switch. Based on the information Delta gave me, I said go ahead. So I switched the first leg of my flight. This took a few minutes. Then I called Delta back. But now they said it would cost $150, plus the cost of a fare change. The total would then be over $500!
I asked for a supervisor who offered a lame apology, and said there was nothing she could do. Now I am stuck somewhere in between my original plans, and my new ones. I would have not switched any plans at the price Delta has said. And now I am unsure what to do - pay their increased price - and seek to get it back.
As I said, this is not the first time I have had problems with them. I think their call center is abroad, and their personnel are not well trained. It sounds to me like their behavior is not only bad business, but that I have a legal issue. In any case, this is the worst airline I have dealt with in the U.S. Who needs all these problems?
This report was posted on Ripoff Report on 12/14/2011 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Airlines/nationwide/Delta-Airlines-Multiple-problems-with-customer-service-latest-is-they-changed-how-muc-809471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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