- Report: #1100731
Report - Rebuttal - Arbitrate
Complaint Review: Delta Travel Center
Delta Travel Center25230 Avenue Stanford Valencia, California USA
Delta Travel Center, Worldwide Travel Center, Sunrise Travel Scam, Misleading, Rip Off, Fraud Valencia California
*Consumer Comment: Yeah, Delta is real… a REAL RIPOFF!!
*Author of original report: Delta Travel Center - Still a Scam - No Customer Service
*Consumer Comment: Real but probably scam
*General Comment: DELTA TRAVEL IS REAL!!!
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In May 2013 I attended a vacation presentation through Delta Tavel Center. The agreement was to sit through the presentation and in exchange participants would receive a vacation package. I followed the instructions and sent in paper work along with my deposit of $300.00 to receive 2 round trip tickets and a cruise. Within a couple months additional paper work and instructions were requested. Information such as desired destinations and travel dates were selected and the forms were sent back via certified mail.
The response from Sunrise Travel was to inform us that our promotional offer was canceled. It stated that since our selected travel month of March was invalid and therefore our entire submission was not void.
However, the forms failed to mention that the month of March was not a valid travel date. Furthermore details in the paperwork referred to 2013 and my dates provided were for 2014.
One of the many time we attempted to contact the agency by telephone we were told to put any dates since dates in 2014 were not available yet. Once we received the cancelation letter we called into the agency offices, but employees such as “John” brushed me off hoping I would go away and so would this problem.
Once of the times we called in for information, the employee “John” answered the phone and in a low whispering voice stated that he was not able to answer my question because of fear of reprimand from management. This left us to question the agency we were working with and raised ethical flags.
If the representatives on the phone are not supposed to assist then this would be considered a scam. I have called multiple times and spoken to employee “John” who seems to be the only person working there. Oddly enough, employee “John” sounds very similar to employee “Thomas” who works for Atlantic travel as the travel agent.
I have asked to speak to a manager numerous times and I was told that someone would call me back and no one has made an effort to reach me. I have asked for my deposit back or my dates to be reevaluated, but was told I would not be able to do so.
I was also told everything needs to be addressed via certified mail which generally takes more then 21 days to respond. It is clear now that all these rules and regulations are designed to cause confusion and therefore denial of the promised gift.
This report was posted on Ripoff Report on 11/19/2013 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Travel-Center/Valencia-California-91355/Delta-Travel-Center-Worldwide-Travel-Center-Sunrise-Travel-Scam-Misleading-Rip-Off-F-1100731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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