• Report: #274014

Complaint Review: Deluxe Enterprises

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  • Submitted: Tue, September 11, 2007
  • Updated: Wed, September 12, 2007

  • Reported By:Indianapolis Indiana
Deluxe Enterprises
3680 Victoria St Serville, Minnesota U.S.A.

Deluxe Enterprises deluxe forms Serville Minnesota

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

*Author of original report: Nebs Inc.

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Not only have they disregarded the fact that this report would be filed if they did not attempt to resolve this matter by 5:00 PM TODAY, they obviously do not care! Therefore I believe that it is my right as a consumer to make this compalaint. I was hung up on, had a chat closed while still asking questions on their "live chat" feature. I was promised that they would call me back before 5:00 PM by "Tracie M." (978-449-2083)

I have compiled a list of the issues I experienced and placed a BLOG here:
((((ROR REDACTED)))

See how you feel about this company!

A*K*A Deluxe Enterprises!

Local business owner
Indianapolis, Indiana
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/11/2007 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deluxe-Enterprises/Serville-Minnesota-55126/Deluxe-Enterprises-deluxe-forms-Serville-Minnesota-274014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

Third chat in which the rep attempted to DENY any violation of privacy:


Christal: no

^ NEWEST ^


Steve L.: Is there anything else I can help you with at this time?

Steve L.: I will forward them personally.

Christal: it never sends, so I must copy/paste

Christal: that when selecting to send a copy of chat transcription to your email address, it does not work. I have mentioned this but it still has not been fixed.

Steve L.: Have a good evening, Christal.

Christal: please be aware,

Christal: also,

Christal: no, thank you

Christal: After my ordeals, I have decided too many problems have arisen from my dealings with Nebs, I no longer desire carrying a business relationship with this company.

Steve L.: Is there anything else I can help you with at this time?

Steve L.: Ok. I will forward this entire transcript as well as your previous conversations via chat to my supervisor.

Christal: the other company is equally as upset,

Christal: but it still is a privacy issue

Steve L.: This is a simple printing mix-up.

Christal: were you aware that a Neb's rep hung up on me tonight?

Steve L.: Mistakes happen, although we do our best to avoid them.

Steve L.: This would only take 3-5 business days.

Christal: the fact that one company is receiving another company's information and not protecting the layout/design is!

Steve L.: I can easily have the order reprinted, correctly, at no additional cost to you.

Steve L.: I do not understand how your privacy could be an issue where doorknob hangers are concerned. Would you not leave these with anonymous potential clients ?

Christal: ***inprinted**

Christal: because mine had their company info imprinted on them as well as mine

Christal: that our privacy was violated, and to see if they received MY door knob hangers

Steve L.: Let me make sure I understand your situation...

Christal: Deluxe

Christal: they actually ordered from your sister company,

Steve L.: Notified of what?

Christal: the "other business" was notified as I did call them

Steve L.: You can email us at customerservice@nebs.com.

Christal: that is fine, but I need to be sure that this is escalated to the HIGHEST authority, as....

Christal: Payment for my time, the money I am out for, etc. Would you like me to email the invoice?

Steve L.: I am not able to authorize payment. Is there another way I can assist you?

Christal: of which I expect payment made to compensate my time, efforts and inconveniances

Christal: I am sending a "invoice" to Nebs

Christal: I am BILLING Nebs for my time

Christal: I have wasted my time, as well as my company's time

Christal: Over 11 hours

Steve L.: What would you like me to do to resolve this?

Christal: My privacy was violated, I have had to deal with this ALL day

Christal: NO, by any means...

Steve L.: Carson has credited your account for the incorrect items without requiring you to return them. Is this not satisfactory?

Christal: It will be removed and links to this will be removed once this has been resolved to my complete satisfaction

Steve L.: Is there anything else I can help you with at this time?

Christal: again, this website link has all the info posted on line actively running LIVE now

Christal: thank you

Steve L.: I will forward this information.

Christal: To whom it may concern: 9-10-07


On 9-10-07, our company missed two calls made by UPS at 8:12 AM and again at 8:19 AM. This was discovered at around 9:00 AM in which we attempted to return the call. We were unable to make contact and did not worry further as we assumed they would call back if it was important. At approx. 9:55 AM, the same number (317) 532-3305 called again. I, Christal Scott, spoke with the UPS representative. I was told that they needed to correct my address because the driver indicated that it was incorrect. When she read the address she had, I informed her that the address was correct. She said that my regular driver was on vacation, and that the driver filling in just was mistaken. She then said that it would be sent out, and the driver would return to me soon. About 2 hours later, I called back to find out when the driver would be returning and I was told by the same representative that the driver had already left and it would be delivered to me tomorrow. (WHAT!!????!!! Why did she not call me back and have me sit there waiting for 2 hours?????)
I insisted that this was TIME SENSITVE material and it needed to be delivered to me today She did not seem to care or have any response so I asked if I could go pick it up. She gave m the address. I was forced to drive across town in RUSH HOUR (lunch time down town) to retrieve my packages, which she stated she only had 2.
I received the packages and went back into traffic. When I arrived at my office, I discovered the contour pens were M.I.A. (missing in action) I then got onto Live Chat with Dave. The same rep I had been on chat with before that was RUDE! This time he became rude again, (no surprise) I even called him out on it. He said he apologized, which it was at that point too late. He disconnected the chat before I could copy/paste it and save it. Each time I have requested a transcript to be sent to my email address, it never does go there. I have even checked my bulk folder.
I called the local UPS number back to find out about my other package and the SAME rep then tells me that she has no other packages. I offer the tracking number of which she confirms is on the delivery truck!!!! She then says that my other two packages were sitting there since Friday and they do not deliver over the weekend, but could not offer any explanation as to why the other two packages were not on the truck and why I had to go pick them up. Her supervisor was not much help either. I then told them I would contact customer service at Nebs and get this matter dealt with. They did not seem to care. (no surprise) They also mad NO ATTEMPT to reach our office on Friday, and we were here the entire day (and night, we operate 24 x 7). I spoke with customer service and they issued credit for the shipping. At this point, I only noticed 5 door knob hangers that were smeared and damaged, which they offered to credit me $.30 cents, of which I told them not to worry about it, it was only 5, not the whole thing, that I could see. About 1 hour later, I sent a crew I hired to go and distribute these flyers. They contacted me within minutes telling me we have some other companys flyers I advised them to return so I could see what they meant. I was shocked and appalled at the quality and the fact that I was looking at my advertisement as well as another companys behind it. I then decided to ONCE AGAIN, contact Nebs.

Upon contacting Nebs, via live chat, I was told by a rep, Carson, of which I was able to copy/paste the chat and save this because AGAIN, it did not arrive via email as requested the following, of which I copied/pasted:

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!
^ NEWEST ^
Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?
Christal: hello?
Christal: I now need to worry about privacy?
Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?
Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491
Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456
Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers
Carson: I apologize for that.
Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging
Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.
Christal: I am now becoming very frustrated with Nebs.
Christal: I do not have time to wait for this order again.
Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have
Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?
Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"
Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.
Carson: Welcome to NEBS Live Chat Christal, how may I help you today?
[Carson - A representative is coming online...please wait.]
Thank you for choosing NEBS Live Chat.




Not once did he advise me of what to do with the products and in fact he was not quick in responding as I had sat there for quite a while and even had to say hello? to see if he was still there helping me.

At this point, I contacted the other company and made them fully aware of the problem. They are in fact a customer of Deluxe Enterprise Operations. I sent pictures of our door knob hangers and the chat transcript.

I had no idea WHAT to do with these hangers, throw them out, send them back, or destroy them?? No idea! The other company was equally concerned as I was over the VIOLATION of our PRIVACY. In fact, she initiated a call to Deluxe Enterprise Operations and made them aware of this situation. Unfortunately, I have not spoken with the rep she spoke with, Suzanne.

The reason I am including a invoice to Nebs, is because from 9:00 Am until this very moment ( it is now approx. 8:01 PM), I am STILL dealing wit the Nebs issue. In fact, he last conversation with Nebs was about an hour ago, at 7:05 PM. Once this letter is complete, I will begin the work I need to begin at 9AM for my business. I am now working MAJOR overtime and have previous arrangements that I was forced to cancel so that I am able to complete the work I must do, which would have been completed if this whole ordeal was never thrown at me. I do not accept any responsibility for your company and do not feel that I should incur the loss. I believe that for my frustration and the problems that Nebs and UPS has caused to me has impacted my business and you must reimburse me for my time and hassle.

I am including a detailed invoice that shows exactly what I am billing Nebs for. Please, also, do not attempt to tell me that by crediting my invoice was sufficient, because I will not accept that answer. I have detailed why below:

1. The door hangers were printed wrong and I will not pay for this.
2. The invoices did not work with my software, they can be returned. I used approx. 5 testing them.

The invoice was credited as per a customer service rep who stated I want to make sure that you do not receive a invoice for any of this stuff.

I actually then called in to the customer service number to verify that she did post that info to my account. I was directed to your outsourced credit department, in which I was hung up on by the rep when she became rude and I requested to speak with her supervisor.

I am very upset with the quality of service I received from this company. In fact to start a business relationship off like this really shows the type of company I have been dealing with. I do not wish to ever purchase a product from Nebs. Please pay the enclosed invoice upon receipt to avoid civil action as well as formal complaints with Rip off report.com, the BBB, and other organizations. My website generates approx. 300 unique visitors each week. I do not want to include a copy of this letter, chats and pics on my site, but am FULLY prepared to do so, as I designed my own site and can do it in a matter of 2 minutes. In fact, here is a link to what I have done so far: http://www.leavethemesstothebest.com/BLOG.htm.


Christal Scott
Leave the Mess to the BEST!
(317) 786-4537

Christal: Here is a copy of the letter
I will copy/paste

Steve L.: I can forward this information to my supervisor.

Christal: It is live and active as of 2 minutes ago

Christal: I need to send a letter via email to your company, as well as provide a website for someone there to view this link http://www.leavethemesstothebest.com/BLOG.htm

Steve L.: Customer Service does have access and I am sure most supervisors do as well.

Steve L.: Hello Christal. Welcome to NEBS Live Chat, how may I help you today?

Christal: does customer service or supervisors have access to internet?

[Steve L. - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.
Respond to this report!
What's this?

#2 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

The letter I sent to Nebs A*K*A Deluxe Enterprises:

To whom it may concern: 9-10-07

On 9-10-07, our company missed two calls made by UPS at 8:12 AM and again at 8:19 AM. This was discovered at around 9:00 AM in which we attempted to return the call. We were unable to make contact and did not worry further. At approx. 9:55 AM, the same number (317) 532-3305 called again. I, Christal Scott, spoke with the UPS representative. I was told that they needed to correct my address because the driver indicated that it was incorrect. When she read the address she had, I informed her that the address was correct. She said that my regular driver was on vacation, and that the driver filling in just was mistaken. She then said that it would be sent out, and the driver would return to me soon. About 2 hours later, I called back to find out when the driver would be returning and I was told by the same representative that the driver had already left and it would be delivered to me tomorrow. (WHAT!!????!!! Why did she not call me back and have me sit there waiting for 2 hours?????)

I insisted that this was TIME SENSITVE material and it needed to be delivered to me today She did not seem to care or have any response so I asked if I could go pick it up. She gave m the address. I was forced to drive across town in RUSH HOUR (lunch time down town) to retrieve my packages, which she stated she only had 2.

I received the packages and went back into traffic. When I arrived at my office, I discovered the contour pens were M.I.A. (missing in action) I then got onto Live Chat with Dave. The same rep I had been on chat with before that was RUDE! This time he became rude again, (no surprise) I even called him out on it. He said he apologized, which it was at that point too late. He disconnected the chat before I could copy/paste it and save it. Each time I have requested a transcript to be sent to my email address, it never does go there. I have even checked my bulk folder.

I called the local UPS number back to find out about my other package and the SAME rep then tells me that she has no other packages. I offer the tracking number of which she confirms is on the delivery truck!!!! She then says that my other two packages were sitting there since Friday and they do not deliver over the weekend, but could not offer any explanation as to why the other two packages were not on the truck and why I had to go pick them up. Her supervisor was not much help either. I then told them I would contact customer service at Nebs and get this matter dealt with. They did not seem to care. (no surprise) They also mad NO ATTEMPT to reach our office on Friday, and we were here the entire day (and night, we operate 24 x 7). I spoke with customer service and they issued credit for the shipping. At this point, I only noticed 5 door knob hangers that were smeared and damaged, which they offered to credit me $.30 cents, of which I told them not to worry about it, it was only 5, not the whole thing, that I could see. About 1 hour later, I sent a crew I hired to go and distribute these flyers. They contacted me within minutes telling me we have some other companys flyers I advised them to return so I could see what they meant. I was shocked and appalled at the quality and the fact that I was looking at my advertisement as well as another companys behind it. I then decided to ONCE AGAIN, contact Nebs.

Upon contacting Nebs, via live chat, I was told by a rep, Carson, of which I was able to copy/paste the chat and save this because AGAIN, it did not arrive via email as requested the following, of which I copied/pasted:

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.

Not once did he advise me of what to do with the products and in fact he was not quick in responding as I had sat there for quite a while and even had to say hello? to see if he was still there helping me.

At this point, I contacted the other company and made them fully aware of the problem. They are in fact a customer of Deluxe Enterprise Operations. I sent pictures of our door knob hangers and the chat transcript.

I had no idea WHAT to do with these hangers, throw them out, send them back, or destroy them?? No idea! The other company was equally concerned as I was over the VIOLATION of our PRIVACY. In fact, she initiated a call to Deluxe Enterprise Operations and made them aware of this situation. Unfortunately, I have not spoken with the rep she spoke with, Suzanne.

The reason I am including a invoice to Nebs, is because from 9:00 Am until this very moment ( it is now approx. 8:01 PM), I am STILL dealing wit the Nebs issue. In fact, he last conversation with Nebs was about an hour ago, at 7:05 PM. Once this letter is complete, I will begin the work I need to begin at 9AM for my business. I am now working MAJOR overtime and have previous arrangements that I was forced to cancel so that I am able to complete the work I must do, which would have been completed if this whole ordeal was never thrown at me. I do not accept any responsibility for your company and do not feel that I should incur the loss. I believe that for my frustration and the problems that Nebs and UPS has caused to me has impacted my business and you must reimburse me for my time and hassle.

I am including a detailed invoice that shows exactly what I am billing Nebs for. Please, also, do not attempt to tell me that by crediting my invoice was sufficient, because I will not accept that answer. I have detailed why below:

The door hangers were printed wrong and I will not pay for this.
The invoices did not work with my software, they can be returned. I used approx. 5 testing them.


The invoice was credited as per a customer service rep who stated I want to make sure that you do not receive a invoice for any of this stuff.

I actually then called in to the customer service number to verify that she did post that info to my account. I was directed to your outsourced credit department, in which I was hung up on by the rep when she became rude and I requested to speak with her supervisor.

I am very upset with the quality of service I received from this company. In fact to start a business relationship off like this really shows the type of company I have been dealing with. I do not wish to ever purchase a product from Nebs.
Respond to this report!
What's this?

#3 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

The letter I sent to Nebs A*K*A Deluxe Enterprises:

To whom it may concern: 9-10-07

On 9-10-07, our company missed two calls made by UPS at 8:12 AM and again at 8:19 AM. This was discovered at around 9:00 AM in which we attempted to return the call. We were unable to make contact and did not worry further. At approx. 9:55 AM, the same number (317) 532-3305 called again. I, Christal Scott, spoke with the UPS representative. I was told that they needed to correct my address because the driver indicated that it was incorrect. When she read the address she had, I informed her that the address was correct. She said that my regular driver was on vacation, and that the driver filling in just was mistaken. She then said that it would be sent out, and the driver would return to me soon. About 2 hours later, I called back to find out when the driver would be returning and I was told by the same representative that the driver had already left and it would be delivered to me tomorrow. (WHAT!!????!!! Why did she not call me back and have me sit there waiting for 2 hours?????)

I insisted that this was TIME SENSITVE material and it needed to be delivered to me today She did not seem to care or have any response so I asked if I could go pick it up. She gave m the address. I was forced to drive across town in RUSH HOUR (lunch time down town) to retrieve my packages, which she stated she only had 2.

I received the packages and went back into traffic. When I arrived at my office, I discovered the contour pens were M.I.A. (missing in action) I then got onto Live Chat with Dave. The same rep I had been on chat with before that was RUDE! This time he became rude again, (no surprise) I even called him out on it. He said he apologized, which it was at that point too late. He disconnected the chat before I could copy/paste it and save it. Each time I have requested a transcript to be sent to my email address, it never does go there. I have even checked my bulk folder.

I called the local UPS number back to find out about my other package and the SAME rep then tells me that she has no other packages. I offer the tracking number of which she confirms is on the delivery truck!!!! She then says that my other two packages were sitting there since Friday and they do not deliver over the weekend, but could not offer any explanation as to why the other two packages were not on the truck and why I had to go pick them up. Her supervisor was not much help either. I then told them I would contact customer service at Nebs and get this matter dealt with. They did not seem to care. (no surprise) They also mad NO ATTEMPT to reach our office on Friday, and we were here the entire day (and night, we operate 24 x 7). I spoke with customer service and they issued credit for the shipping. At this point, I only noticed 5 door knob hangers that were smeared and damaged, which they offered to credit me $.30 cents, of which I told them not to worry about it, it was only 5, not the whole thing, that I could see. About 1 hour later, I sent a crew I hired to go and distribute these flyers. They contacted me within minutes telling me we have some other companys flyers I advised them to return so I could see what they meant. I was shocked and appalled at the quality and the fact that I was looking at my advertisement as well as another companys behind it. I then decided to ONCE AGAIN, contact Nebs.

Upon contacting Nebs, via live chat, I was told by a rep, Carson, of which I was able to copy/paste the chat and save this because AGAIN, it did not arrive via email as requested the following, of which I copied/pasted:

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.

Not once did he advise me of what to do with the products and in fact he was not quick in responding as I had sat there for quite a while and even had to say hello? to see if he was still there helping me.

At this point, I contacted the other company and made them fully aware of the problem. They are in fact a customer of Deluxe Enterprise Operations. I sent pictures of our door knob hangers and the chat transcript.

I had no idea WHAT to do with these hangers, throw them out, send them back, or destroy them?? No idea! The other company was equally concerned as I was over the VIOLATION of our PRIVACY. In fact, she initiated a call to Deluxe Enterprise Operations and made them aware of this situation. Unfortunately, I have not spoken with the rep she spoke with, Suzanne.

The reason I am including a invoice to Nebs, is because from 9:00 Am until this very moment ( it is now approx. 8:01 PM), I am STILL dealing wit the Nebs issue. In fact, he last conversation with Nebs was about an hour ago, at 7:05 PM. Once this letter is complete, I will begin the work I need to begin at 9AM for my business. I am now working MAJOR overtime and have previous arrangements that I was forced to cancel so that I am able to complete the work I must do, which would have been completed if this whole ordeal was never thrown at me. I do not accept any responsibility for your company and do not feel that I should incur the loss. I believe that for my frustration and the problems that Nebs and UPS has caused to me has impacted my business and you must reimburse me for my time and hassle.

I am including a detailed invoice that shows exactly what I am billing Nebs for. Please, also, do not attempt to tell me that by crediting my invoice was sufficient, because I will not accept that answer. I have detailed why below:

The door hangers were printed wrong and I will not pay for this.
The invoices did not work with my software, they can be returned. I used approx. 5 testing them.


The invoice was credited as per a customer service rep who stated I want to make sure that you do not receive a invoice for any of this stuff.

I actually then called in to the customer service number to verify that she did post that info to my account. I was directed to your outsourced credit department, in which I was hung up on by the rep when she became rude and I requested to speak with her supervisor.

I am very upset with the quality of service I received from this company. In fact to start a business relationship off like this really shows the type of company I have been dealing with. I do not wish to ever purchase a product from Nebs.
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#4 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

2nd chat with Nebs... real useful and helpful huh? WHAT DO I DO WITH THE PRODUCTS????????
_______________________

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.
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#5 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

2nd chat with Nebs... real useful and helpful huh? WHAT DO I DO WITH THE PRODUCTS????????
_______________________

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.
Respond to this report!
What's this?

#6 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

2nd chat with Nebs... real useful and helpful huh? WHAT DO I DO WITH THE PRODUCTS????????
_______________________

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.
Respond to this report!
What's this?

#7 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

2nd chat with Nebs... real useful and helpful huh? WHAT DO I DO WITH THE PRODUCTS????????
_______________________

Christal: no, i am done i guess. i am very upset with Nebs and believe that my privacy as well as the privacy of this other company has been violated. I will contact them now to see if they received my order and let them know what took place. THIS IS UN ACCEPTABLE!!!!!

^ NEWEST ^


Carson: I cannot guarantee that your doorknob hangers did not go to another company. I apologize for the mix up. I have credited your order for the doorknob hangers and invoices. Is there anything else I can help you with at this time?

Christal: hello?

Christal: I now need to worry about privacy?

Christal: COULD YOU PLEASE TELL ME THAT MY FLYERS DID NOT GO TO SOMEONE ELSE?

Christal: 14104 SOUTH BELL ROAD
HOMER GLEN, IL 60491

Christal: The flyer says"

IT'S TIME TO TRAVEL" THEIR PHONE NUMBER IS 708-301-3456

Christal: upon further inspection, actually, getting them ready to be distributed, my crew called and said "we have someone else's flyers

Carson: I apologize for that.

Christal: I noticed at the top of the stack, several hangers were smeared, (the ink) did not look dry before packaging

Carson: OK, I will just credit your order for the doorknob hangers and the invoices. I am sorry for your frustration.

Christal: I am now becoming very frustrated with Nebs.

Christal: I do not have time to wait for this order again.

Christal: I guess I am going to have to inspect every item now.
I will be returning the invoices because they do not work with the program I have

Carson: I apologize for that. I can replace the doorknob hangers for you at no charge. Was everything else correct?

Christal: I am seeing someone else's business name printed behind mine, it is for a company called:
It's time to travel"

Christal: Hi Carson. I spoke with customer support earlier about major issues with my packages and this was resolved.
I was viewing some of our door knob hangers and I am noticing a lot of problems.

Carson: Welcome to NEBS Live Chat Christal, how may I help you today?

[Carson - A representative is coming online...please wait.]

Thank you for choosing NEBS Live Chat.
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#8 Author of original report

Nebs Inc.

AUTHOR: Local business owner - (U.S.A.)

First chat in which rep disconnected the chat w/o replying to my questions:
______________________

Thank you for choosing NEBS Live Chat.


[Dave - A representative is coming online...please wait.]

Dave
Welcome to NEBS Live Chat, how may I help you today?

Christal
I need to see exactly what our company ordered from Nebs please

Dave
Please hold for just a minute while I research that for you.

Christal
This is the order # 760556

Dave
Is this for LEAVE THE MESS TO THE BEST

Christal
yes

Dave
You have ordered Doorknob hangers, laser invoices and Kontour stick pens.

Christal
it is not allowing me to login, or access any information. We received 2 packages today, the door hangers and invoices, two seperate packages. I also am VERY upset with UPS and that they refused to deliver this package and we were forced to go to their office.

Christal
they only gave us 2 packages

Christal
we will not be ordering from Nebs again.

Dave
Your pens are in transit and are scheduled for delivery on 09/10/07. Your UPS tracking number is 1Z3106030311800706.

Dave
Why will you not be ordering from us again?

Christal
because of the hasstle from UPS

Dave
Sorry, but we have no control over UPS any more than you do if you have something shipped by them. Once it leaves our dock it is like the US Mail or Fedex, it is out of our hands.

Christal
they called me and caused problems and now I am getting a lot of hassle.....could someone please call me to deal with this?

Christal
but they are representing your company by delivering for your company.

Christal
so Nebs DOES have control, the control to use them or not use them

Christal
I have NEVER had issues with deliveries and this is pitiful!

Dave
Just as they are representing you if you send out your Christmas Presents by through them.

Christal
please, could a supervisor call me ASAP! This invoice will not be paid until this is resolved

Christal
look, i am not looking for RUDE responses Dave.

Christal
either a supervisor can call me and deal with this or I will make this known to my boss and he will deal with this company

Christal
I am saving this chat, please have a supervisor call me

Dave
I am not trying to be rude and I am sorry if I can accross that way. I am just trying to explain and once a shipment leaves our dock we have no control over it.

Christal
I am done requesting a supervisor to call me. You were rude, and you are the same rep that was rude to me before on chat

Dave
Sorry if I came across as being rude, I will have a supervisor call you.

Dave
Is there anything else I can help you with at this time?

Christal
I am already on the phone with them and am saving the chat

Dave
Then you don't want me to have a supervisor to call you?

Christal
sure, if they can reach me faster than what this rep can do for me. i am on hold

Dave
I will have my supervisor Gary call you at 317 786-4537

Dave
It has been a pleasure chatting with you today. Please do not hesitate to call on us again if we can be of further assistance to you.

Christal
that will work

Christal
do you know how long it will be?


[Dave - user has closed this session]

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