Complaint Review: Deluxe Hire UK - London Internet
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- Author Not Confirmed
- Deluxe Hire UK Bizspace Business Centre, UB67JJ Internet United States of America
- Phone: 084545999910
- Web: deluxehirelondon.co.uk
- Category: Restaurant Delivery Services
Deluxe Hire UK Steal your deposit - (nor hire out all of the agreed equipment, but keep the pre-paid money nevertheless) London, Internet
*REBUTTAL Owner of company: Unknown Reporter
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Rented via Bebe at Deluxe Hire 2 large coffee machines and 5 thermos pots for a school event in November 2012. A deposit of 100 was made in addition to the hire cost plus VAT. I am a thorough person and made sure to follow up a day or two before the event at which time I was told that they couldn't supply the coffee makers due to a previous client not returning them. I therefore had to scurry around and find a replacement, pay more delivery charges/deposits and so on. They did deliver the thermo pots as agreed. Directly after the event, I took special care to wash, completely dry, pack in original packaging each one of those thermos pots myself. I placed the large box with several large labels on it so it would not be difficult to locate, in a front office adhering to the T&C's. 4 days after the event the box still hadn't been collected. Not until I phoned and complained. Bebe said they were having "logistics issues."
I followed up to chase a refund for the coffee pots (charged and never delivered) and VAT as well as the 100 deposit and also requested a refund of one of the two delivery charges since I had to hire the coffee machines from another vendor and Deluxe Hire caused inconvenience by not collecting on the agreed upon date. All of my 4 emails have remained unanswered. I did catch Bebe on the phone only once and in an exasperated tone, said she was standing in the middle of the street and couldn't discuss it. It sounded as though it was not a one-off as she had no idea of which customer was calling to complain. Since then I cannot get through to any phone number and it's now 3 moths after the event. They owe me 139.60.
Do NOT do business with these people.
This report was posted on Ripoff Report on 01/28/2013 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/deluxe-hire-uk/internet/deluxe-hire-uk-steal-your-deposit-nor-hire-out-all-of-the-agreed-equipment-but-keep-1004649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Unknown Reporter
AUTHOR: DeluxeHire - (United Kingdom)
SUBMITTED: Friday, January 22, 2016
No Record Of This Reporter On Our System.
DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK. We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.
Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.
The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages. We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.
DeluxeHire Customer Service
Catering and Event Equipment Hire. London
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