- Report: #1122277
Report - Rebuttal - Arbitrate
Complaint Review: Deluxe Hire
Deluxe HireBizspace Business Centre. London, Select State/Province United Kingdom
Deluxe Hire Then lied about goods being returned damaged. London United Kingdom
*REBUTTAL Owner of company: Edwina Cooksey - Banned from ever using DeluxeHire Services
*REBUTTAL Owner of company: Misleading and Defamatory Information
*General Comment: Small Claims Court Query
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Wow - interesting to read the abundance of complaints from other trusting customers.
I got married early 2012 and hired goods from Deluxe Hire. We picked up the goods with no problem and arranged return of goods with Bebe on route to catch a flight. We specified what time and were told the office would be open.
Arriving in the taxi with the goods, there was no one on the premises and the door locked. We tried to call a number of times and waiting for 10 minute with no response.
We left the goods in a sheltered area on the premises out of sight from the main road.
Arriving back from out honeymoon, i called to enquire about our desposit. Bebe claimed that one beanbag had been damaged and that we would loose our £100 deposit. I asked for photo evidence as we had left the goods in perfect condition and she agreed to send it.
Two weeks later I called again. I was informed that the company only keeps photos for a month and that the photos had been destroyed. Convenient.
£100 is a small amount to loose compared to other victims but still very frustrating as we were honest customers.
This report was posted on Ripoff Report on 02/09/2014 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deluxe-Hire/London-Select-StateProvince/Deluxe-Hire-Then-lied-about-goods-being-returned-damaged-London-United-Kingdom-1122277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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