• Report: #1122277

Complaint Review: Deluxe Hire

  • Submitted: Sun, February 09, 2014
  • Updated: Sun, February 09, 2014

  • Reported By: Vix — London
Deluxe Hire
Bizspace Business Centre. London, Select State/Province United Kingdom

Deluxe Hire Then lied about goods being returned damaged. London United Kingdom

*REBUTTAL Owner of company: Edwina Cooksey - Banned from ever using DeluxeHire Services

*REBUTTAL Owner of company: Misleading and Defamatory Information

*General Comment: Small Claims Court Query

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Wow - interesting to read the abundance of complaints from other trusting customers.

I got married early 2012 and hired goods from Deluxe Hire. We picked up the goods with no problem and arranged return of goods with Bebe on route to catch a flight. We specified what time and were told the office would be open.

Arriving in the taxi with the goods, there was no one on the premises and the door locked. We tried to call a number of times and waiting for 10 minute with no response.

We left the goods in a sheltered area on the premises out of sight from the main road.

Arriving back from out honeymoon, i called to enquire about our desposit. Bebe claimed that one beanbag had been damaged and that we would loose our £100 deposit. I asked for photo evidence as we had left the goods in perfect condition and she agreed to send it.

Two weeks later I called again. I was informed that the company only keeps photos for a month and that the photos had been destroyed. Convenient.

£100 is a small amount to loose compared to other victims but still very frustrating as we were honest customers.

 

 


This report was posted on Ripoff Report on 02/09/2014 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deluxe-Hire/London-Select-StateProvince/Deluxe-Hire-Then-lied-about-goods-being-returned-damaged-London-United-Kingdom-1122277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Deluxe Hire

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Edwina Cooksey - Banned from ever using DeluxeHire Services

AUTHOR: DeluxeHire - (United Kingdom)

Edwina Cooksey - Banned from ever using DeluxeHire services.

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

DeluxeHire Customer Service

Catering Equipment Hire London.

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

Misleading and Defamatory Information

AUTHOR: DeluxeHire - (United Kingdom)

Victoria Sherriff - Misleading and Defamatory information

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

In 2012, DeluxeHire was located at Bizspace Business Centre, Perivale next to a company that clean and maintain motor wheels for London double decker buses. The wheels come in  really dirty and black so the cleaning and maintenance process involve grinding the stubborn  dirt away. As you imagine, the area is literally covered with black soot.

I remember dealing with Victoria Sherriff when she collected her order and also speaking with her on the phone the morning she return the goods.  Once again, this customer has confirmed that THE ORDER FOR HER WEDDING WAS COLLECTED IN FULL, NO PROBLEM. The problem arose when she returned the goods.

I was across the road in our showroom when Victoria Sherriff called to say she was at our warehouse returning the hire goods. I said I'd be there within 5 minutes but she said she couldn't wait, so i asked her to take the goods to the reception where the environment was cleaner and safer, but she refused stating that she was in a hurry to catch a flight to her honeymoon, and that she would leave them outside. I mentioned that the floor was dirty but she refused to listen - she really was in a hurry!

I got to the warehouse to find the beanbags had been placed on pallets that belong to the wheel cleaning company. Some pallets were covered in soot, some had bits of tar on them, nails poking out, etc, and that's where she and her husband left them. Some of the beanbags had simply slid to the floor and become really dirty. As you can imagine, we ended up with stubborn tar stains and holes in the beanbags. The beanbags cost £52.00 each and 3 of them were rendered un-rentable. Therefore, we charged the replacement cost to her damage deposit of £100.00 and forfeited the rest of the money.

Finally, there is absolutely no "sheltered location" in the vicinity except in the main reception area where Victoria Sherriff was asked to leave the goods in the first place but refused.

Blessing Taylor

Managing Director

DeluxeHire

Catering and Event Equipment Hire, London.

 

 

Respond to this report!
What's this?

#3 General Comment

Small Claims Court Query

AUTHOR: nothing_deluxe_about_this - (United Kingdom)

Hi there,

I have just had a similar problem with Deluxe Hire and received similar abuse, intimidation and threats from Taylor/BeBe.

Do you know if anyone has filed a claims in Small Claims Court or if there is perhaps a joint claim that has been filed? If so, please could I have the details as I would like to join it.

I cannot fathom why this woman has not been put out of business and why she has been allowed to continue to prey on unsuspecting victims!

Kind Regards,

Edwina Cooksey

(((email and phone number redacted)))

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X