• Report: #256915

Complaint Review: Demanes Animal Hospital

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  • Submitted: Tue, June 26, 2007
  • Updated: Mon, December 19, 2011

  • Reported By:Washington Illinois
Demanes Animal Hospital
3035 N. Wisconsin Ave. Peoria, Illinois U.S.A.

Demanes Animal Hospital Unfortunate Events Peoria Illinois

*Consumer Comment: Praise for Demanes

*Consumer Comment: A dedicated Vet

*Consumer Comment: ignore this person

*Consumer Comment: Not Satisfied with Demanes

*Consumer Comment: Not Satisfied with Demanes

*Consumer Comment: Not Satisfied with Demanes

*Consumer Comment: Unbelievable Statement

*Consumer Comment: It's not slander...

*Consumer Comment: REAL clients

*Consumer Comment: Wow, what slander!

*Author of original report: I am sorry I filed an incorrect article about Demanes Animal Hospital

*Author of original report: No longer worried or upset about Demanes Animal Hospital...

*Consumer Comment: Consumer Experience

*UPDATE EX-employee responds: Not a very credible source

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I was employed at Demanes Animal Hospital 04/99 thru -11/2006. I should have not stayed past a year! My attachment to the animals, clients, the location of the job and the poor mindset that I might not get any good jobs kept me there.

During my first year working there we lost two good (Excellent!) doctors due to the owner, Mr. Scott Demanes, causing trouble. Many other doctors came and went and they didn't stay because of the way Mr. Demanes was abusive towards animals and staff at the clinic.

I witnessed Mr. Demanes beating (all out assault!), on an animal (large, black dog placed in kennel in cat ward), who had passed away due to a surgery. Death due from complications during surgery or the skills of Mr. Demanes who operated on the dog, I will never find out because Necropsy was not done.

Mr. Demanes words to the dog's body was "Why the hell did you have to die! Why did you have to do this to ME!" I assume he said these words and did these actions because he didn't want to have to confront the owner about the dogs death. Also, Mr. Demanes daughter, Ava Demanes (age 5-6 at the time), was witness to these events! She was beside me in the kennels when this occurred. I explained to her that "Under no circumstances should you ever do what your father just did! Ever!" I hope she understood because she herself wanted to become a veterinarian when she grew up.

I never received raises. I was shorted vacation time. I was made to do jobs that really didn't pertain to my job as Vet Tech (ex. Babysitting owners children, Taking care of the owners trucks and cars, Lawn, garden and building maintenance, Transportation of owner/family members/friends, Cooking on unsafe stoves at the unused houses on next door property purchased by Mr.Demanes, etc.)

What topped it was that Mr. Scott Demanes did not honor MY REQUEST to have Dr. Brian Lucas (Dr. Hamm now for he had changed his name.) do surgery on one of my own personal pets (Cat). Mr. Demanes proceeded with the surgery after looking at me and saying "You look worried!". The surgery was botched. This lead to extra hospitalization, catherization, additional medications and time in pain for my pet. I then realized that I was dealing with someone who shouldn't continue to be a veterinarian. It was bad enough taking the abuse from him but to have him take it out on my pet was too much. I was dealing with a vindictive person. I then realized that no matter what I can do to try to please this person, it will not work and I had wasted time and risked the lives of many animals. I am sure Mr. Scott Demanes injured my cat because he was upset that I didn't cook the food properly that he himself had prepared.

I should have realized that Mr. Demanes was having financial problems when he accused me of loosing business and having one particular client not want to pay his bill based on me telling the client "I do not know what is wrong with this dog. Our veterinarians are on lunch break now. Please come back when lunch is over or you may stay inside and wait." What Mr. Demanes also mentioned during the accusation was that the client had told him that "I wasn't going to pay any bills anyway. I am a friend of a friend of yours Mr. Demanes." So Mr. Demanes was blaming Me for a client HE accepted and that the CLIENT came right out and SAID that he would NOT pay his bill even BEFORE anyone treated the dog!

Many times Mr. Demanes told me not to treat animals based on the fact that he thought the owner wasn't going to pay for the service (he could have called and asked the client, not just assume on looks and attitude of client), and that the pet alone wasn't worth it.

I admit that I did some wrong in staying. I hope someday that Mr. Scott Demanes will admit to his problems and actually get help and treatment and better himself and his business. Until then, STAY AWAY for the health and welfare of your pets!!!

Deborah
Washington, Illinois
U.S.A.

This report was posted on Ripoff Report on 06/26/2007 07:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Demanes-Animal-Hospital/Peoria-Illinois-61603/Demanes-Animal-Hospital-Unfortunate-Events-Peoria-Illinois-256915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Praise for Demanes

AUTHOR: Sonny76 - (United States of America)

I switched vets a few years back to Demanes Animal Hospital and have never been happier.  The staff shows true concern over the animals and the time they take explaining things is outstanding.  I have noted that they, along with every other vet, try to get you to add costly things to your bill.  Teeth cleaning seems to be a big one.  I have never yet had a dog that I paid over $300 to clean their teeth.  My last dog lived to be 15 years old.  I have heard this comment from others as well that I know take their animals there.  One other retiree I know of had an elderly dog where they tried to talk him into teeth cleaning.  He told them that since the dog is so old and has other conditions, it was probably best to just let the doctor put him to sleep.  They stopped bothering him.  People living on fixed incomes can not afford such extras and all vets should quit pushing people to pad the bill.  Still, I believe this vet to be one of the best in Peoria and I would not hesitate to recommend him.
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#2 Consumer Comment

A dedicated Vet

AUTHOR: Martin - (United States of America)

I have been taking my animals to Dr. Demanes for twenty years - even before he opened his animal hospital.

 

He has transfused blood from his own dog to try to save mine on one occasion.  On another, he met me at his clinic at 2:30 a.m. to examine another one of my dogs that was seriously ill.  He could have just told me to go to All Pets Emergency, but he didn't.

 

And on the most difficult times of all, he came to my house twice to euthanize my pets to spare them and me physican and emotional pain.

 

I can't believe anything other than you are a disgruntled employee who ought to be ashamed of herself.

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#3 Consumer Comment

ignore this person

AUTHOR: happy customer - (United States of America)

Ever since I moved to Peoria, I have gone to Demanes. 

I have seen this review before, years ago, and always wanted to rebutt it.  I always found it without basis.  After years of their great service, I feel I can rebutt it with substance behind my comments.

I have taken all of my animals there for the past three years now, including lots of crisis periods - a 15 yr old cat with a UTI, a 12 yr old dog with glaucoma and torn ACL, and another puppy. 

Their staff has always been suportive and helpful, and most of all, always professional.  Many shared their personal experiences when my dog's eye had to be taken out due to glaucoma - they referred me to the vet school in Champaign, but I had them do it instead of the vet school and was very happy with the love the whole staff showed my dog!

I would not go anywhere else in Peoria and I have the vet records to prove it. 

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#4 Consumer Comment

Not Satisfied with Demanes

AUTHOR: Luvmycorgis - (U.S.A.)

When I got my puppy I started going to Demanes. My grandma became ill and I needed to go out of town a few weekends. I noticed that my puppy would have swelling around his eyes, I later found out it was medication they were giving him to basically sedate him. I then found out that when I would leave him there for the weekends they were giving him a sedative. When I confronted them about doing this, they gave me the reasoning that he was barking....well he is a dog and dogs will bark. I had enough when I brought him home and for the next 24 hours laid around the house like a zombie. I figured they just did not want to deal with him there.
The next time I had to be out of town I took him to Case animal hostpital and explained what had happened. One of the vet techs is a patient of my boyfriend. He said that our puppy was normal and they had absolutly no problem with him and didnt understand why they were giving him medication at Demanes. I felt like at Demanes they did not really care about my dog at all. The last time I picked him up from Demanes another lady was coming in to pick up her dog and they were telling her the same thing.....that they had to give him this medication because of the way he was acting. I found it a little ironic.....Then when I asked to speak to someone about the allergic reactions to the medication they were giving my dog, a lady came out that was very rude. I do not appreciate being talked to like a 2 year old getting scolded. If they were treating my dog the way they treated me then I am extremly happy I got him away from that place.
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#5 Consumer Comment

Not Satisfied with Demanes

AUTHOR: Luvmycorgis - (U.S.A.)

When I got my puppy I started going to Demanes. My grandma became ill and I needed to go out of town a few weekends. I noticed that my puppy would have swelling around his eyes, I later found out it was medication they were giving him to basically sedate him. I then found out that when I would leave him there for the weekends they were giving him a sedative. When I confronted them about doing this, they gave me the reasoning that he was barking....well he is a dog and dogs will bark. I had enough when I brought him home and for the next 24 hours laid around the house like a zombie. I figured they just did not want to deal with him there.
The next time I had to be out of town I took him to Case animal hostpital and explained what had happened. One of the vet techs is a patient of my boyfriend. He said that our puppy was normal and they had absolutly no problem with him and didnt understand why they were giving him medication at Demanes. I felt like at Demanes they did not really care about my dog at all. The last time I picked him up from Demanes another lady was coming in to pick up her dog and they were telling her the same thing.....that they had to give him this medication because of the way he was acting. I found it a little ironic.....Then when I asked to speak to someone about the allergic reactions to the medication they were giving my dog, a lady came out that was very rude. I do not appreciate being talked to like a 2 year old getting scolded. If they were treating my dog the way they treated me then I am extremly happy I got him away from that place.
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#6 Consumer Comment

Not Satisfied with Demanes

AUTHOR: Luvmycorgis - (U.S.A.)

When I got my puppy I started going to Demanes. My grandma became ill and I needed to go out of town a few weekends. I noticed that my puppy would have swelling around his eyes, I later found out it was medication they were giving him to basically sedate him. I then found out that when I would leave him there for the weekends they were giving him a sedative. When I confronted them about doing this, they gave me the reasoning that he was barking....well he is a dog and dogs will bark. I had enough when I brought him home and for the next 24 hours laid around the house like a zombie. I figured they just did not want to deal with him there.
The next time I had to be out of town I took him to Case animal hostpital and explained what had happened. One of the vet techs is a patient of my boyfriend. He said that our puppy was normal and they had absolutly no problem with him and didnt understand why they were giving him medication at Demanes. I felt like at Demanes they did not really care about my dog at all. The last time I picked him up from Demanes another lady was coming in to pick up her dog and they were telling her the same thing.....that they had to give him this medication because of the way he was acting. I found it a little ironic.....Then when I asked to speak to someone about the allergic reactions to the medication they were giving my dog, a lady came out that was very rude. I do not appreciate being talked to like a 2 year old getting scolded. If they were treating my dog the way they treated me then I am extremly happy I got him away from that place.
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#7 Consumer Comment

Unbelievable Statement

AUTHOR: Julie - (U.S.A.)

We have taken ur pet to this office for a couple of years now and have dealt with only kind, friendly individuals. Though I don't personally know the Dr. and have never been employed by them, I find Deborah's statements impossible to believe.

Our pets are members of our family and we would never take them to a vet. office where there was even a slim chance they would be scared or mistreated.

I have heard from other pet owners who also take their pets to this office of how well the personnel treat their pets; of how they help with stray animals; of the overall positive atmosphere of this office.

I think there are definate questions that need to be posed to the individual who made this complaint. Based on what you have stated to be true:
* Why would you have worked at this office for a number of years?
(yes, there were other jobs available during that time frame that you indicate you were employed)
* Why would you take your own cat there if what you state is true?
(if it's because you received some sort of employee discount, that raises many other questions for you personally)
* Why would you state that you had to do other jobs that weren't in your job description?
(that would indicate either laziness or failure to be a team player)
* Why, in any online or other public forum, regardless of whether it was true or false, would you state the name of someone's child?
(as a parent, I find that to be an invasion of privacy to involve any family member of such a young age)

My conclusion: You were angry when you left and sought revenge. Which, of course, was futile, as anyone who has ever been associated with is office will disagree with you entirely.
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#8 Consumer Comment

It's not slander...

AUTHOR: Ppatty - (U.S.A.)

...it's libel. And when I see a written request to have the comments removed, my first thought is that the vet has threatened to sue the author and she can't prove a thing she is saying. That doesn't mean she isn't telling the truth. It only means she doesn't have witnesses.

As for beating a dead dog, it's definitely strange, but the dog was already dead. Not saying it really happened. Just saying dead is dead.
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#9 Consumer Comment

REAL clients

AUTHOR: Jesse - (U.S.A.)

I am a pet care giver. A few of my clients are also clients of the Demanes Animal Hospital. As a concerned care giver, I have always asked my clients what they think of their current vet, groomer, ect. I have had nothing but happily greatful responses about Demanes. Everyone has had nothing but good (if not great) things to say about this place. I give "Pet Taxi" services (rides for people that need to go to the vet, groomer, kennel, ect.) and sometimes I stay and wait. This was one of my clients vet of choice, and witnessed great care, kind concern, and *gasp* quick service. Another time, a friend of mine asked me to take his cat there. Again, they took very good care. I am in no way part of nor affiliated with this vet. I have absolutely nothing to do with this company other than sharing clients. I share clients with many, many other vets as well as groomers, trainers, ect. So I show NO favoritism.

I am very appalled that someone took the time to write such a slanderous report. I do so hope that this does not keep anyone from taking their pets there. Dr. Demanes and his staff are all highly recommended people.
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#10 Consumer Comment

Wow, what slander!

AUTHOR: Jeremy - (U.S.A.)

Dr. Demanes is by far one of the best vet's in the Peoria area he is kind, caring and compassionate. I can't believe that a disgrunted employee would try to hurt someone's business in that sort of manner it just isn't right and the person who filed this claim should be sued by the vet clinic for slander and defamation of character.
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#11 Author of original report

I am sorry I filed an incorrect article about Demanes Animal Hospital

AUTHOR: Deborah - (U.S.A.)

To RipOffReport.com:

Report removal request...

My name is Deborah and I made an incorrect, "defamatory, false, completely unsubstantiated, absurd" article about Demanes Animal Hospital, Peoria,IL 61603 on June 6th, 2007. I will pay any fines that you have for removal of this article. RipOffReport.com please contact me about the removal of said article from the RipOffReport.com website.

Deborah
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#12 Author of original report

No longer worried or upset about Demanes Animal Hospital...

AUTHOR: Deborah - (U.S.A.)

If someone is still getting good service from Demanes Animal Hospital, then by all means, continue to go there. If you start having ANY problems, LEAVE quickly!

I have heard many bad things from ex-customers who recognize me and have stopped me at stores and in public areas. I have also heard neutral comments from customers who continue to go there. Both were not wanted and I walked away quickly.

I am no longer wanting to even think of that place again or hear about anything that is still going on there. So please people, if you see or recognize me because I had worked there, I don't need to know any details or problems or any news about Demanes Animal Hospital, clients or employees. Thank you.
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#13 Consumer Comment

Consumer Experience

AUTHOR: Peter - (U.S.A.)

First off I am a customer of Dr. Demanes' and have never been employed there, so my comments do not reflect any insider knowledge, or behind the scenes experience.

With that being said, I find the original posting to be very hard to believe.

Both family pets from my childhood, and my own dog now have been treated by Dr. Demanes and his staff. I have nothing but the highest praise for the professionalism, level of care, and overall customer service we recieve. Each and every time our pets have visited his office they return to us as happy and eager as ever. Our dog harbors no fears of the vet's office, and actually seems to enjoy her visits (probably because of the friendliness of each staff member, and the treats she gets!)

Although I can't speak as an employee, as a customer I would highly recommend Demanes Animal Hospital for the care of your pets, and I will continue to take my animals there in the future. It is my experience that nearly every employee of Dr. Demanes' is truly an animal lover, and if the original report was true these employees would have left a long time ago.

I sincerely hope that Dr. Demanes does not lose business simply because the first result for his office when googled is the anonymous posting of an unhappy ex-employee.

Peter,
Peoria, IL
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#14 UPDATE EX-employee responds

Not a very credible source

AUTHOR: Joby - (U.S.A.)

I worked for Dr Scott Demanes for 13 years and found him to be a great veterinarian to work for. The person who has filed this report is not a very credible person when it comes to how this clinic functioned. The inflamatory remarks she has made are far from the truth. She had no real knowledge of why the two veterinarians had to decided to leave this practice. One important fact she forgot to mention was that these two doctors where also a couple who had found working together had placed a strain on their relationship. Important factor when it came to leaving. Not ran off by Dr Demanes. Her so called animal abuse comments where justly uncalled for. In the 13 years I worked at Demanes Animal Hospital, Dr Demanes went above his call of duty when it came to animal care.
Hundreds of abandoned cats and dogs found wonderful homes thanks to Dr Demanes and his staff. Another comment the acuser forgot to mention.

As for her comments on lack of treatment due to lack of funds, also not true.
He and his staff went out of their way to accomodate the clients and patients.
Bills were discounted, animals treated for a fraction of the cost. Many times I had broken our policy on "No charging" and let clients charge due to circumstances upon approval from Dr Demanes. What she did not mention is that everyone doesn't see their pets in the same light and that proper care isn't in their finacial means or that they just don't want to treat their pet. It is easy to make those comments when her pet care was greatly discounted. I also find her comments made in reference to the "Beating of a dead dog" appaling. I am sure he was upset on the death of the pet. Once again, the acuser not knowing the whole story fabricated her own version. As for her claims on other situations, such as her pet. There is not a better surgeon in the Peoria area that can match the skills of Dr Demanes.

Over the 13 year period I worked for him I saw him perform several miracles on injured pets. His surgical skills are unmatched. What the acuser has also failed to mention is that certain pets react to surgery in different ways. One of our cats pain threshold is 0 and she took longer to heal, not because of surgical procedured Dr Demanes used.

In conclusion, I find all these accusations unjustly called for. I spent alot of time at Demanes Animal Hospital and have not seen any finer care of animals given anywhere. The person making these claims was treated fairly throughout her tenure at this hospital and was not asked to do anything other employees weren't asked to do. Her performance in any other job would of lead to her dismissal, but Dr Demanes always gave her a fair chance. I don't believe a person's reputation should be ruined based on a unhappy employee's false comments. I find her comments just as ignorant as a website designed to hurt people's reputation based on false claims. I would not of worked for Dr Demanes for 13 years if these comments were true. It was a very difficult decesion to make when l left Demanes Animal Hospital to pursue a career in nursing. I feel today as I did back then that Dr Demanes and his staff are some of the greatest animal caregivers in the world despite the comments made by this Deborah.
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