- Report: #687835
Report - Rebuttal - Arbitrate
Complaint Review: Denali State Bank
Denali State Bank119 N. Cushman St Fairbanks, Alaska United States of America
Denali State Bank Improper account charges Fairbanks, Alaska
My nonprofit, of which I am Secretary/Treasurer, had a free checking and savings account with this bank. Without proper notification this bank changed the checking from a free checking account to a monthly fee account. This sudden change then also resulted in a large insufficient funds fee since I had deposited the exact amount in checking and when they charged the account a monthly fee the account was short by that amount.I contacted a manager and explained the situation and was told tough luck. I asked to speak to another manager and they said the same. I moved the account the same day to another local bank that was highly rated for customer service.When I closed this account the teller told me that others had the same problem with this surprise fee(s). Absolutely terrible customer service at this bank.
This report was posted on Ripoff Report on 01/28/2011 05:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Denali-State-Bank/Fairbanks-Alaska-99701/Denali-State-Bank-Improper-account-charges-Fairbanks-Alaska-687835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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