• Report: #1079200

Complaint Review: Dennis Realty

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  • Submitted: Mon, August 26, 2013
  • Updated: Mon, August 26, 2013

  • Reported By: anonymous — Tampa Florida
Dennis Realty
1022 Land O' Lakes Blvd , Select State/Province USA

Dennis Realty Lori Fantauzzo(Florida licensed agent) lied, deceptive tactics, stole security deposit lutz Florida

*UPDATE Employee: This Review is False and Slanderous

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The Rental agent for Dennis Realty, Lori Fantauzzo told me to my face after inspection of a small property that I  rented and they so-called managed,   that I would receive my full refund.  I personally left the place in a much better condition than it was when I initially rented it.  The original agent for Dennis Realty quit shortly after I started to work with them and after dealing with the company , I clearly understand why.  Before I rented the place, some of the rooms  had  carpet stains that were virtually impossible to remove.  There was a notation on the pre-rental agreement about the stains and I even had the carpet cleaned professionally twice within the time that I was there.  Somehow they decided to ignore the facts and pictures because they can hide behind Florida law relative to tenant/landlord.   Although I am frustrated that the company participated in the stealing of part of my security deposit, I am more upset that someone with a professional real estate license from the state is able to flat out lie and mislead a customer.  

About a month after I left the property and had to place several calls regarding my expected security deposit , I received an erroneous letter explaining why they opted to take 1/4 of my security deposit.  As one might expect, I was furious due to the blatant lie and unprofessional behavior.    I am certain, that this is an ordinary practice either by the rep or the company because of the way they conducted themselves with other matters during my stay at the property.  Based on principle alone, I would like my money returned because it was wrongfully taken from me.  I have pictures (because I suspected that I could not trust them due to earlier dealings with them) to prove that I left the place very clean and as I stated earlier in better condition.


This report was posted on Ripoff Report on 08/26/2013 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dennis-Realty/Select-StateProvince/Dennis-Realty-Lori-FantauzzoFlorida-licensed-agent-lied-deceptive-tactics-stole-secur-1079200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

This Review is False and Slanderous

AUTHOR: Management - ()

This Review is False and Slanderous

If this complaint was legitimate it would not be posted by an Anonymous Person with no contact information.  The statements made are not true.

Our company has been doing business for 40 years and we do not hire dishonest employees.  The lady mentioned in this review is my manager for the department and she has done nothing that this tenant is claiming.  Security Deposits placed by tenants on rental property is the tenant’s money unless there is damage to the property.  We manage hundreds of properties and know how to deal with security claims as we deal with hundreds of security claims every year.  Any money that is held back from any security deposit goes to repair the house that the tenant damaged or to pay the Landlord any back rent. 

We have an A rating with the Better Business Bureau.  We work for the homeowner and owe the tenants a duty to follow the Landlord / Tenant Law of Florida that is written in many ways in the favor of the Tenant.  The person making this complaint is a perfect example why you should consider a Professional Property Management Company like ours.  Some tenants are absolutely great, some are good and some can be horrible.  When a tenant damages your house we will retain their deposit to clean and repair your home.  We will keep tenants like this away for you and take the heat from their retaliation.  We know managing property can be challenging and we are not intimidated by their threats and harassment. 

If the author of this review feels they have a legitimate complaint please leave your REAL name and contact information and our attorney will be in touch with you.

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