- Report: #1095673
Report - Rebuttal - Arbitrate
Complaint Review: Dentures Online
Dentures Online7719 W. 92nd Avenue Westminster, Colorado USA
Dentures Online Denture.com, DenturesOnline.com Dentures ordered, never received, getting runaround Westminster Colorado
*Author of original report: 4 month update
*Author of original report: 3 months, still no answers
*Author of original report: 10 weeks today, still no denture
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My current denture cracked. I tried having it repaired at the dentist but because of its age they would only do a replacement denture. The cost was way more than I could afford. I did some researching looking for ways to fix my cracked denture and came upon Denture.com. I researched for a few weeks and could not find anything negative about their service and it cost a tenth of what the dentist would charge.
On September 13, 2013 I ordered a full upper denture plate. Their cost was $495 plus shipping which I had to pay in advance. I received the first step in a three step process right away. They received the imprints on September 23, 2013. I have received nothing since. The first time I asked for an update I was told the imprints were received and were at the lab and they would send a tracking number when the next step shipped. 4 weeks later I contacted asking for an update and was told "late next week". It's been almsot two weeks since and I still have nothing.
Their site claims 5-7 weeks for the complete process from imprints to final denture. It's been longer than that and I haven't gone past step 1.
This report was posted on Ripoff Report on 10/30/2013 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dentures-Online/Westminster-Colorado-80021/Dentures-Online-Denturecom-DenturesOnlinecom-Dentures-ordered-never-received-getting-1095673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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