- Report: #1002771
Report - Rebuttal - Arbitrate
Complaint Review: Derand Auto
Derand Auto1231 Newmarket St Ottawa, ON K1B 5N6 Ottawa, Ontario United States of America
Derand Auto Derand Auto Ottawa, NO REFUND. CALLED CONSTANTLY. DIDN'T HAVE IN STOCK EVEN THOUGH WAS TOLD THEY DID. LIED. NO REFUND AFTER 1.5 MONTHS Ottawa, Ontario
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Drove to the shop to get my hitch installed. Went to front desk to a trainee, who then brought over the boss or whoever, boss came over and told me ...hmmmmm it looks like your hitch isn't here yet. I then told him that he told me that they had over 100 hitches in my size. HE then said "oh i meant we had them in georgia" can you come back another day. I had already taken time off work to get this installed and it was quite a drive for me to get there. I said no thanks and asked politely for a refund instead. HE said no problem and then made me a receipt. I got home and realized there had been no refund issued, I waited 3 days to see if it just needed to pass through. [continued below]....
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This report was posted on Ripoff Report on 01/24/2013 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Derand-Auto/Ottawa-Ontario-K1B-5N6/Derand-Auto-Derand-Auto-Ottawa-NO-REFUND-CALLED-CONSTANTLY-DIDNT-HAVE-IN-STOCK-EVEN-T-1002771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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