• Report: #990479

Complaint Review: DermPure

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  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: Judi in Florida 2013 — Lantana Florida United States of America
DermPure
6330 Washington Street Unit 8 Denver, Colorado United States of America

DermPure Promises free samples for shipping charge--my checking account was charged $300.+ before the trial period was over Denver, Colorado

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DemPure has an ad on Facebook offering free samples for shipping costs only ($1.00 per item)  This is their ploy to get your account number. The samples came, order date 12/27/2012, with notice that you are now on their monthly auto-mailing for $147.41 and $119.89, unless you cancel within ten days. This scam withdrew $267.30 from my account on December 31, 2012.

The first time I telephoned (01/02/2013) this company a foreign language speaking gentleman informed me that I could not get a refund because I did not respond within the time frame. (order date 12/27/2012--payment withdrawn 12/31/2012--where's the 10 day period?)  After much discussion, and his refusal to connect me with a supervisor (he said none were available), HE hung up on me!  Calling back immediately, and waiting  for 20+ minutes I spoke to another foreign language gentleman who informed me he was a supervisor. He agreed to refund my money upon receiving the product back, gave me two order authorizations and stated that I would receive an email with further confirmation that same day.  Later that evening, still not receiving the email I again contacted DemPure.  After another long wait, another person came on the line & stated their computer was down & I would have to call back.

I telephoned back this morning (01/03/2013) and now have been informed I would receive the email within 24 hours.   

This  so called company is a scam, don't fall for their advertisements.  The money they scammed from me is part of my mortgage money, I am unemployed and managing on unemployment compensation.

This report was posted on Ripoff Report on 01/03/2013 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/DermPure/Denver-Colorado-80216/DermPure-Promises-free-samples-for-shipping-charge-my-checking-account-was-charged-300-990479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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