• Report: #1005799

Complaint Review: DermPure

  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: Sue — Galesburg Illinois United States of America
6330 Washington St Unit 8 Denver, Colorado United States of America

DermPure ? Pure Collagen, AA Beauty or Cosmetics? Run-Around Rip-off! Denver, Colorado

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After receiving the sample DermPure, I called the number given on the invoice to cancel any future shipments. I got an automated message that said, "Your account has already been cancelled." Later, I decided I need to ask something of a real person so I called again and waited. The man said that I needed to call another number because this offer was done with another company, DermPure. The number I was given was for PureCollagen. I called the number he gave me and waited. The woman who answered told me that my new order had already been shipped. I explained that the message said my account had been cancelled, so I didn't think I should be charged for this new shipment. She kept telling me that I should have checked the website. I asked why I should have to go to the website if a phone number was given for the same purpose. She basically said that it was my fault that I didn't go to the website. A supervisor was, of course, unavailable, but was to call me back and didn't. There were 3 different phone numbers involved: the one on the invoice, the one given to me by the first man, and the one that the woman said was " the only toll-free number we have" (even though we were SPEAKING on another toll-free number!!). Terrible run-around rip-off!!

This report was posted on Ripoff Report on 01/29/2013 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/DermPure/Denver-Colorado-80216/DermPure-Pure-Collagen-AA-Beauty-or-Cosmetics-Run-Around-Rip-off-Denver-Colorado-1005799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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