- Report: #929070
Report - Rebuttal - Arbitrate
Complaint Review: Derma Juvenate /Glf
Derma Juvenate /Glf41 Canal St. Lewisgon, Maine United States of America
Derma Juvenate /Glf DermaPure Told me that I could get a free trial of their product for just the cost of shipping of $1.99 then put on the invoice that they would be sending me the product every month & charging my credit card. Lewisgon, Maine
I ordered both & gave them my credit card information to be charged for fees ONLY. Upon receiving the product the enclosed letter welcomed me to their "Auto Ship" program.
It said " If the product works for you, do nothing and we will automatically bill your card on file for $79.35 after the 14 day trial and automatically ship you a new monthly supply of Derma Juvenate every 30 days." If I was not satisfied, I was to contact their customer service center.
When I did that, they told me if I wanted to cancel, I had to either pay them $29.95 for the product I had received or ship it back to them.
I complained that this was to be a Free trial size and nothing mentioned joining this program in the original ad. They said all that information was on the page where I entered my credit card info and that they don't have to put that info in the original ad.
This report was posted on Ripoff Report on 08/18/2012 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Derma-Juvenate-Glf/Lewisgon-Maine-04240/Derma-Juvenate-Glf-DermaPure-Told-me-that-I-could-get-a-free-trial-of-their-product-for-j-929070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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