- Report: #1066666
Report - Rebuttal - Arbitrate
Complaint Review: DermaJuvenate-UK-Trial
DermaJuvenate-UK-Trial Failed to provide a refund Internet
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The magic derma juvenate trial - a cream for the face which is expected to roll back the years.
I received the cream as a present but the press down plunger did not work, so I could not extract the cream.
I phoned them, explained things and asked for an exchange or refund.
RESPONSE: NO SIR, YOU HAVE PASSED THE 7 DAY TRIAL PERIOD AND THEREFORE THE CREAM MUST BE ACCEPTABLE TO YOU.
I have not tried the cream. The cream container plunger does not work - therefore I have not trialled the cream. After 30 minutes of ping-pong.
A supervisor (whatever) came on - SEND THE PRODUCT BACK AND WE WILL REFUND YOUR MONEY (ABOUT 95 POUNDS).
I have post office tracking notification that they received received the returned cream.
Weeks and weeks later - still nothing.
Lesson to be learnt - don't use them. Their Customer Services blah, blah, blah and exchange policies are awful.
This report was posted on Ripoff Report on 07/12/2013 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/DermaJuvenate-UK-Trial/internet/DermaJuvenate-UK-Trial-Failed-to-provide-a-refund-Internet-1066666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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