• Report: #282876

Complaint Review: Dermitage, Parent Company Syndero

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  • Submitted: Sun, November 04, 2007
  • Updated: Tue, November 06, 2007

  • Reported By:Clearwater Florida
Dermitage, Parent Company Syndero
617 7th Street #305, LA CA 90017 Suisun City, California U.S.A.

Dermitage, Parent Company Syndero Unauthorized credit card use SuiSuisun City California

*UPDATE Employee: Maria, Please contact customer care!

*UPDATE Employee: Maria, Please contact customer care!

*UPDATE Employee: Maria, Please contact customer care!

*UPDATE Employee: Maria, Please contact customer care!

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I thought I was getting a free sample, despite the double use of my card for shipping and handle (2 transactions totallying less than $5).

When the package arrived I read how it "worked" and threw it away. I do not put alien chemicals under my skin.

About a week later my account was reduced by $69.95 by Dermitage. I immediately queried this and looked the company up on Google. Seeing that many people have been similarly ripped off, I reported them to the FTC and emailed the parent company.

My bank has been notified of the unauthorized use of my card, and I will have to proceed as if my card were stolen.

No word yet from the company.

I work. I do not make enough to pay $69.96 for a cream. I had NO IDEA this was their intention and I NEVER gave any authorization.

From what I read of others' experiences, they intend to charge this $69.95 fee monthly.

Not on my watch!

Maria
Clearwater, Florida
U.S.A.

This report was posted on Ripoff Report on 11/04/2007 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dermitage-Parent-Company-Syndero/Suisun-City-California-94585/Dermitage-Parent-Company-Syndero-Unauthorized-credit-card-use-SuiSuisun-City-California-282876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
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#2 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
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#3 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
Respond to this report!
What's this?

#4 UPDATE Employee

Maria, Please contact customer care!

AUTHOR: Stephanie S. - (U.S.A.)

Maria,

I understand your frustration and would like to help you resolve your concerns.

Have you tried calling in to our customer care team?

Please call 1-800-886-8805 so that we can work with you to stop the billing on your Dermitage subscription and resolve this situation.

We are staffed from 6:00am-5:30pm PST Monday through Friday and 7:00am-3:30pm PST on Saturday. We are closed Sunday.

We look forward to speaking with you.

Sincerely,

Stephanie S.
Dermitage Customer Care Team
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