- Report: #685546
Report - Rebuttal - Arbitrate
Complaint Review: Dermitage
Dermitage5300 Ontario Mills Parkway, Unit 400 Ontario, California United States of America
Dermitage dirty marketing tactics Ontario, California
I found an article online for Dermitage skin care products and saw that they offered a free trial. Stating that I ONLY need to pay for shipping and handling and that if I was not satisfied with the product I need only to return it. So I placed an order and was charged 5.95. However, when I received my package the invoice stated I had only 14 days to try their product and would then be charged 89.95. Well needless to say I was quite startled as I had received prior information about the fee. I double checked the website from which I ordered from and saw NO information, even in fine print that I would be charged anything but 5.95. I figured I try the product, did, was not impressed and quickly called the 1-800 number to receive a RMA number to return the product. The lady was nice enough and offered me a reduced price of 39.95. I said no and was told I would be emailed my RMA number and had 30 days to return the product. I returned the product, at my own expense and was not charged the 89.95. I just want to warn people out there what this company is doing. I do not think it is a very fair business practice at all! I was one of the lucky ones not to find an extra charge on my credit card but was still disappointed that a company would do business this way.
This report was posted on Ripoff Report on 01/22/2011 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dermitage/Ontario-California-/Dermitage-dirty-marketing-tactics-Ontario-California-685546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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