• Report: #950403

Complaint Review: Desert Coastal Transport Inc.

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  • Submitted: Wed, October 03, 2012
  • Updated: Sat, January 05, 2013

  • Reported By: Kenneth Wills — Santa Fe Springs, CA. California United States of America
Desert Coastal Transport Inc.
10686 Banana Ave. Fontana, California United States of America

Desert Coastal Transport Inc. This does not pay, dishonest. Fontana, California

*Author of original report: Complete Fabrication

*UPDATE Employee: Complaint

*Author of original report: Your word and promise to pay should mean something, ever hear of integrity.

*Consumer Comment: Payment for Services NOT rendered

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We are a mobile truck repair company. Yesterday we were called by Reuben at Desert Coastal Transport Inc. We were told that they need us after hours to go repair their refrigerated trailer. We were asked to bring an new battery because the refrigeration unit would not start and it was loaded with frozen food. So we dispatched a technician to pickup a battery and go to Torrance CA. to install it and then check to see if the battery was charging. This was a new customer so it was C.O.D., just when we were arriving with the new battery to repair the trailer refrigeration unit we received a call from Reuben to call off the repair and that they got the refrigeration unit started, we were told that they intended to pay us for our time. I was then told that his boss, who goes by J.V. needed to pay the invoice in the morning. After about 20 or more phone calls J.V. calls saying that they would pay roughly 1/3 of their bill. [continued below]....
..... Having no real recourse we received $95.00 out of bill for 282.50. The company knew we were not holding their trailer until the bill was paid so they decided to rip off our company. I hope anyone considering working for giving the work will know that this company does not keep their word and are not trustworthy. We sprang into action to repair their trailer after hours and trusted then to pay us for our services, that did not happen, beware.

Kenneth Wills
Jet Fleet Services

This report was posted on Ripoff Report on 10/03/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Desert-Coastal-Transport-Inc/Fontana-California-92337-7002/Desert-Coastal-Transport-Inc-This-does-not-pay-dishonest-Fontana-California-950403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Complete Fabrication

AUTHOR: Kenneth Wills - (United States of America)

Our service company had already picked up parts for his repair and were at their location when the call to cancel came in. The caller told us explicitly that we would be paid for our time.
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#2 UPDATE Employee

Complaint

AUTHOR: Raul DCT - (United States of America)

In regards to this compalint ,We called within the time frame to canceL also, it took them for ever to even call us back that Jet Fleet was on the  way ,so we decided to look for other options . I dont understand why they would charge over $250.00 for service that was never performed and we still paid them $95.00. CANT COMPLAIN WHEN YOU MADE $95.00 AND DID NOT DO ANYTHING BUT ANSWER THE PHONE .We are very lucky this company never showed up ,they would have stuck us with over charged invoice.Service companioes like this one are known for .Mobile service sompanies take advantage of trucking companies specially on after hours calls ,its called price gouging .
any questions please feel free to call me at 909-772-2539 Raul
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#3 Author of original report

Your word and promise to pay should mean something, ever hear of integrity.

AUTHOR: Kenneth - (United States of America)

Congratulations you are a member of a small club Desert Coastal Express! A club of companies that rips us off each year!

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#4 Consumer Comment

Payment for Services NOT rendered

AUTHOR: JT Williams - (United States of America)

You are lucky you got anything at all. You had nothing in writing. You are a service provider just like the trucking company. Welcome to our world!
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