• Report: #789041

Complaint Review: Desert Sands Auto Sales

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  • Submitted: Sat, October 15, 2011
  • Updated: Sun, October 16, 2011

  • Reported By: Julie — Mesa Arizona United States of America
Desert Sands Auto Sales
1037 S. Country Club Drive Mesa, Arizona United States of America

Desert Sands Auto Sales I had a Pre-Approved car loan, no response back on my e-mails and they sold the car I wanted to someone else. Mesa, Arizona

*Consumer Comment: Ken is correct.

*Consumer Comment: I would say they could have handled this a lot better, but

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I submitted an online application for pre-approval on a silver 2005 Chrysler 300 on Saturday, Sept 17, 2011. That next Monday, Sept 19, 2011. I sent a e-mail to desertsandsauto@yahoo.com in regards to the status. In conversations going back and forth on Tuesday, Sept 20, 2011 I received a e-mail from Desert Sands stating the bank wants $2,900.00
down and my payment would be $536.00 per mth for 30months thats the best and only approval. I was working with a Paul and Louis(I was told Louiswas the mgr)

 On Wednesday, Sept 21,2011 I responded to desert sands with the questions in order to move forward with the vehicle purchase. I did not get a response back for awhile. In addition, I mentioned that based on the answers I would like to bring down $2,500 on Wed,Sept 21,2011 as a deposit against the balance on the vehicle and I would be in on Friday to pay the remaining $400.00 At this time when speaking with Louie he said that Paul & Louis were terminated as he mentioned to me that the he would need to review my pre-approval application and did inform me that the loan term shoudl have been 39 mths not the 30 months,I also asked about the list of questions I had, I did re-email them to Louie and he did reply with some of the answers. I did let him know the next day that I was fine with that but also e-mailed several questions to move forward with the vehicle puchase. I did not get a response.

 Friday, Sept 23, 2011 I sent a e-mail to desert sands and sent questions such as if I needed to bring a cashiers check or cash and receipt would be provided and when would be a good time for me to come in. No response. I than went to the desert sands website and the website shows the 2005 Silver Chrysler as SOLD. I called the dealership twice around 6:47p.m on09/23/2011 on my partners cell phone with no answer. I called on my cell phone and a gentleman answered by the name of John and I mentioned to John regarding my conversations on the 2005 Chrysler. John mentioned it wasSOLD as of wed. I asked fortheowers info.

This report was posted on Ripoff Report on 10/15/2011 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Desert-Sands-Auto-Sales/Mesa-Arizona-85210/Desert-Sands-Auto-Sales-I-had-a-Pre-Approved-car-loan-no-response-back-on-my-e-mails-an-789041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ken is correct.

AUTHOR: Flynrider - (USA)

  Playing the email game for a week did not make you look like a serious buyer.   You really had no claim on the car as they had not seen a penny from you.  Anyone who walks into a dealer with cash in hand is going to tale priority over someone who emails repeatedly with questions.  That's just the way it works.
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#2 Consumer Comment

I would say they could have handled this a lot better, but

AUTHOR: Ken - (USA)

if no  papers were signed, the dealer can sell the car at anytime to anyone.

Sorry the deal didn't work out...it was somewhat tacky, but probably not a Ripoff.
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