• Report: #1068358

Complaint Review: Desert Sky Travel

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  • Submitted: Fri, July 19, 2013
  • Updated: Fri, July 19, 2013

  • Reported By: DRC — Glendale Arizona
Desert Sky Travel
495 Grand Boulevard, Suite 206 Miramar Beach, Florida USA

Desert Sky Travel, Universal Concepts Inc., Member Choice I Feel We Are being Ripped off by Desert Sky Travel for $4995 Miramar Beach Florida

*Author of original report: Discover Card sideing with a fraudulent company

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We recieved a letter inviting my wife and I to a 90 minute presentation vacation travel seminar and recieve 2 airline tickets and 3 nights hotel, all free for just attending and listening. We went just to get the free promotion but the vacation travel offers was to good to be true, but we got sucked in anyway. On April 27, 2013 we went to the Pointe Hilton Tapatio Cliffs resort, Phoenix, Arizona

They started out @ $8995 but offered a $2000 discount for the first 2 couples to sign up. Then they offered a $1000 discount for my wife being a RN, then another $1000 for military, total cost is now $4995. WOW all of these great vacation travel savings 5 star resort for 2 star prices, for a lifetime membership that can be used by our family. And the membership can be handed down to our family after we pass. A anual fee of only $229 to keep the membership going for life.

They would not allow anyone use our phones to search the company, we had to turn off our phones. After we agreed to sign up, and gave our credit card for the $4995 fee we was handed our new $4995 note book with calculator, COOL.

We found the only web address and phone number provided was the company "Member Choice" that did the quotes and booking, NO Address. Desert Sky Travel uses a company called "Universal Concepts Inc." for the billing, NO E-mail address, NO web address, NO address, NO phone number. For "Desert Sky Travel" NO phone number, NO web or E-mail address. The address thats on the members right to cancel contract is supposed to be for Desert Sky Travel.

As soon as we got home we started searching the internet for Desert Sky Travel, Member Choice, Universal Concepts Inc. I spent hours Saturday, Sunday, and off and on for about 1 month. NONE of these 3 companies exist in the internet world, no matter how you search.  

The first thing Monday morning (Member Choice closed @ 2:00 PM Saturday and closed Sunday) 4/29/2013 I called the only phone number was available which was Member Choice and asked for the phone number for Desert Sky Travel. I called that phone number, of course all I got was the answering machine and I left a message that I had a few more questions on the vacation package that we just bought. They never returned my calls, I called 10 times the week of 4/29/13 thru 5/3/2013 and left messages. I actually wanted to confirm the address to cancel before I sent the note book back because it appeared this company was a ripoff.  Of course I was now past the 3 days right to cancel and my credit card company assured me not to worry about that.

My credit card company started the dispute on 5/4/2013 and did a temporary credit, on 7/5/2013 they considered the case closed and made it a perminate credit. Then on 7/11/2013 my CC company decided they was siding on the companies side because I sign a contract and it was way beyond the 3 days. What happened to the don't worry about it ???

I tried calling Desert Sky Travel on 7/13/2013 I was shocked they actually answered the phone. I explained my problem and the receptionist told me to go ahead and ship back the note book to the address I have and they would consider maybe a parshall refund. I immediately mailed it back certified/priority, it turns out that Desert Sky Travel no longer occupies the building with no forwarding address per USPS when they attempted deliverey. So it was sent back to me. I called the Desert Sky Travel again once again 7/17/2013 they answered the phone and claimed they was at the same address the package was sent to, but stated I will NOT get any refund anyway.

The company Desert Sky Travel uses Universal Concepts Inc. for the billing charges. I found out 7/18/2013 that another company "My Vacation Connection" also uses Universal Concepts Inc., both uses the same merchant number with my CC company. My Vacation Connection has over 18 fraud complaints and a F rating with the BBB with 22 complaints.   

My credit card company has re-opened my case with new found information, I don't know what the final result will be but I also filed a complaint with my County Attorney.

Please STAY AWAY FROM THESS TO GOOD TO BE TRUE vaction travel companies save your money and preserve your pride. 

I will never use the free airline and hotel offer, that ended up NOT being free.                       

 


This report was posted on Ripoff Report on 07/19/2013 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Desert-Sky-Travel/Miramar-Beach-Florida-32550/Desert-Sky-Travel-Universal-Concepts-Inc-Member-Choice-I-Feel-We-Are-being-Ripped-off-1068358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Discover Card sideing with a fraudulent company

AUTHOR: DRC - ()

At first Discover Card sided with me and on July 5, 2013 Discover Card closed the case in my favor. On July 11, 2013 they took the money back out of my account and gave the $4995.00 back to the merchant.

Discover Card then reopened my case on July 15, 2013 with documentation I provided. I spent days searching and found this company Desert Sky Travel @ Miramar Beach, Florida does not have a travel business license to sell and operate in Arizona and Florida. In Florida it is against the law to sell travel without a business license, this is commenting fraud in Arizona and Florida.

On August 13, 2013 once again Discover Card sided in favor of this business, a business commenting fraud operating illegally. It was impossible for me to meet the 3 day cancellation policy I provided this info to Discover CArd. At first Discover Card told me not to be concerned about the 3 day cancellation policy they would back me. Especially when they are not even at the address they provided. Also Desert Sky Travel would not answer the phone.

So the final conclusion is that Discover Card supports their merchants even if they are operating illegally and commenting fraud. I provided this info and gave to Discover Card and they just ignored everything I provided and Discover Card does not care. Discover Card informed me on                            August 13, 2013 that since I did not make the 3 day time frame its my problem.

Its no wonder with all these unlicensed travel businesses commenting fraud can keep on operating when they have Credit Card companies like Discover Card backing them and supporting them. 

I have filed charges against Desert Sky Travel with the Arizona Attorney General, Florida Attorney General, Federal Trade Commision and Florida Division of Consumer Services. 

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