• Report: #575277

Complaint Review: Design Concepts

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  • Submitted: Sat, February 27, 2010
  • Updated: Sat, February 27, 2010

  • Reported By: The advocate — Hermosa Beach California U.S.A.
Design Concepts
4236 Artesia Boulevard Torrance, California United States of America
  • Phone: (310) 542-7829?
  • Web:
  • Category:

Design Concepts Charged my card for out of stock items that never arrived & won't refund my money. Torrance, California

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I purchased an item from Design Concepts. They had a demo model in the store but all their stock was allegedly "sold out". I was assured by a rather rude older large brunette woman that it would be in stock within a couple weeks and I would be called when ready to pick it up. I was also told I wouldn't be charged until I picked up the item, and they only took my card to guarantee payment & run an approval for the amount.

1 month went by and no call, so I called them and was told nothing was in stock and I should wait a few more weeks. A 2cd month went by and no call, so I again called them & was told to wait a few more weeks. A 3rd month went by, and no call, so when I called them I was told the model I wanted wasn't in stock, but I could pick another from their stock. Only alternative items they had available were on the demo floor, and obviously used/damaged. I asked how long it would be for me to get a new model of what I ordered. The sales woman spoke with the manager & assured me it would be no more than another month. Several months went by and I was never contacted by the store. I called them again & had to leave messages for the sales woman to call me as she was never available anymore, and nobody else knew anything about my sale item. I never heard back from anyone.

Now I have asked for a refund and they refuse to give me a refund, or to give me what I ordered. When I went back to the store they tried to say they gave me the item already & would call the cops if I returned. Nice scam they have, selling items & never delivering and then pretending the customers are the bad guys...

This report was posted on Ripoff Report on 02/27/2010 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Design-Concepts/Torrance-California-90504/Design-Concepts-Charged-my-card-for-out-of-stock-items-that-never-arrived-wont-refund-575277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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