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  • Report: #245354

Complaint Review: Design Savers Plan

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  • Submitted: Mon, April 23, 2007
  • Updated: Mon, April 23, 2007

  • Reported By: Debbie — Albuquerque New Mexico U.S.A.
Design Savers Plan
2851 South Parker Road, Ste. 1300 Aurora, Colorado U.S.A.

Design Savers Plan charged me $234.50 three weeks after I requested termination in the plan and they have not reimbursed me nor will they say when they intend to reimburse me! ripoff Aurora Colorado

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On Februrary 28th, 2007 I requested in writting termination of my plan four weeks in advance as opposed to their requested 5 days notice. I was charged 234.50 on March 1st (as I expected) but was charged again 234.50 on March 27th. I discovered this on March 29th and was told I sent the letter to the wrong address because the people who take care of terminations are in Aurora Georgia.

Excuse me! The booklet under "Membership Termination" states:
Your written request including copies of your ID cards must be returned to DESIGN SAVERS PLAN at least five days before the monthly anniversary of your effective date to: 2851 South Parker Road, Ste. 1300, Aurora, Colorado 80014.

I was told they never received my letter and to fax a copy to attention "Reva" fax# 1-800-967-7851. I did so on March 29th.

Today is April 23rd and I have not yet received any credit. I phoned them again but this time when I called I was told to call another number 1-888-774-2422 which I did. Customer Service said my account stated I was due a refund of $234.50 but they could not say when I would receive it. She said "I can't tell you it may be two weeks or one month because I don't know. The refund department is going through a transition and so I don't know when" I asked to speak to someone in the "Refund Department" and was told they do not take any calls. I said OK - I'm reported you to the Better Business Bureau. End. That's my rip off story SO FAR!

Debbie
Albuquerque, New Mexico
U.S.A.

This report was posted on Ripoff Report on 04/23/2007 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Design-Savers-Plan/Aurora-Colorado-80014/Design-Savers-Plan-charged-me-23450-three-weeks-after-I-requested-termination-in-the-pla-245354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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