- Report: #245354
Report - Rebuttal - Arbitrate
Complaint Review: Design Savers Plan
Design Savers Plan2851 South Parker Road, Ste. 1300 Aurora, Colorado U.S.A.
Design Savers Plan charged me $234.50 three weeks after I requested termination in the plan and they have not reimbursed me nor will they say when they intend to reimburse me! ripoff Aurora Colorado
Excuse me! The booklet under "Membership Termination" states:
Your written request including copies of your ID cards must be returned to DESIGN SAVERS PLAN at least five days before the monthly anniversary of your effective date to: 2851 South Parker Road, Ste. 1300, Aurora, Colorado 80014.
I was told they never received my letter and to fax a copy to attention "Reva" fax# 1-800-967-7851. I did so on March 29th.
Today is April 23rd and I have not yet received any credit. I phoned them again but this time when I called I was told to call another number 1-888-774-2422 which I did. Customer Service said my account stated I was due a refund of $234.50 but they could not say when I would receive it. She said "I can't tell you it may be two weeks or one month because I don't know. The refund department is going through a transition and so I don't know when" I asked to speak to someone in the "Refund Department" and was told they do not take any calls. I said OK - I'm reported you to the Better Business Bureau. End. That's my rip off story SO FAR!
Albuquerque, New Mexico
This report was posted on Ripoff Report on 04/23/2007 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Design-Savers-Plan/Aurora-Colorado-80014/Design-Savers-Plan-charged-me-23450-three-weeks-after-I-requested-termination-in-the-pla-245354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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