I got a quote from destination movers, Representative Maya. She gave me a quote based on weight, I made an appointment for them to arrive on Monday August the 18th. They did not show up, I had to call to find out what was going on. They then said they would be here Tuesday at noon. I called by 3, and they said that the movers were an hour away, again I called at 5, they got annoyed and angry because I inquired about the movers. They gave me the mover's number, so I called him, he eventually got here at 6:30pm.
When I showed him what had to be moved, he said that I said I had 10 boxes, but that my 4 boxes were too big and that I would be charged for more. I let him know that my quote was based on weight, and he said he would call the company. He wouldn't tell me my "new" price, when he was finally done at 11pm he gave me a price that was $620 over my qoute.
Now the company, the rude manager was attempting us to pay by credit card over the phone, BEFORE my things got delivered. When I told him that I couldn't trust that my things would be delivered on time and in perfect condition, he is now forcing me to either pay cash, or my things wouldn't be delivered today.
When I called the company, the rude Manager talked to me like I was a stupid illiterate a**hole and told me that I have annoyed them, simply because I'm concerned about my things and the service that I'm paying for. He said that the customer is never right and that they choose the method of payment, not myself, even though a credit card is a method of payment. These people are not professional, they are rude, liars and cheaters. These people have caused me great distress and disappointment. I dont even know what else to say but that I would never recomend these movers to anyone. I just want this problem solved.
Silver Spring, Maryland