My boyfriend and I hired Destination movers on may 28th 2008. We were in a hurry to find a mover because we had to move to Arizona quickly. They originally estimated us $1000.03 for the move itself the deal was we would pay half on pick up half on delivery. So they said they would be at our apartment in Maryland on the 29th. they were suppose to arrive at 3pm because we had to catch a bus at 8:30pm up to Michigan where my boyfriends parents live then we were suppose to catch a train to AZ a few days later. we had asked them continuously where they were they kept telling us there stuck in traffic in Virgina and they would be there soon.
8pm came very quickly and we had to leave so we called them and asked where they were and if we could leave a key for them to get in they said yes and we left, so we never did see them pick up our belongings. over night we get a message on our cell phone saying they could not get into the apartment when we clearly told them exactly where the key to the security door would be and we left the apartment open for them.
so then the next morning after panicking all night thinking they didn't have our stuff they call and ask us when we would like it delivered. We told them we would call when we were ready.
Another thing we used with them was there storage they said first month was free and $100 a month after the first month. (No mention of late fee's or monthly payment plans) we had it in storage for a little less then 3 months when we called to have it delivered which was in September we called them and said OK were ready how much do we have to have on delivery. they told us $1500 our eyes bugged out and said WHAT!!! how could they get $1500? Well my friends that's where the hidden late fee's came into play.
We asked them why we had late fees when we didn't have a payment plan set up that's when they told us we were suppose to pay month to month, for storage. so after arguing with them for hours about how we are only suppose to pay $1300 not $1500 the owner Max finally said okay ill drop it down to $1400. What a big freakish lair he was. so we said whatever just begin to send our stuff they said no you have to send us half first just to be put on the delivery list. so we finally sent them $750 to begin the process. We received a confirmation e-mail from max basically saying thanks for sending $750 and that they are beginning to send the stuff out soon.
so every week like clock work i've been calling them asking them when is our stuff being sent when can i expect to have my stuff arrive and there answer to me is always the freak en same, it will be there in a couple days. one time they told me it was to be delivered on a Tuesday or Wednesday and it never showed up i called them they said they had truck problems and it was being fixed and sent out and either Sunday or Monday we should expect it. it didn't show up so today i called and asked them where the heck it was they claim the trucks in Georgia and wont be here for a couple of days.
I just got so mad and i screamed at the guy and swore at him I'm just getting frustrated and I'm at the point where i want to give up but i know i cant. No matter how many times i contact the BBB or the General attorney its never going to change i just hope that you will learn from this and other peoples experiences with this company.