- Report: #747616
Report - Rebuttal - Arbitrate
Complaint Review: Deutsche Parts
Deutsche Parts1 Testa Place Norwalk, Connecticut United States of America
Deutsche Parts Eurostar Industries Inc. Refund not given for parts returned Norwalk , Connecticut
My friend and his co-worker emailed the company to request to return these parts and have a manual kit sent instead. My friend was under the impression that his co-worker was returning the wrong set, so on 3/22/11 I ordered the manual set for him.
On 3/29/11, I emailed the Deutschepartsusa.com regarding both orders. Unfortunately, the co-worker had not returned the original kit and on the second shipment, a tie rod was missing.
I sent an email requesting to return the automatic set and to inform them of the missing part. I received authorization to return the automatic kit and the other tie rod would be shipped ASAP.
We received the missing part in a timely fashion, but unfortunately, these did not fit either, although according the descriptions, year of car, etc, it should have.
I had NO trouble getting authorization to return the parts again. On May 2, the manual parts were returned. I have been emailing ever since trying to get credit on BOTH returns.
So far, I have sent 15 emails concerning this problem. I have received 2 responses. First asking if I had a tracking number, which I gave them and second, they would have the warehouse conduct an investigation on my returns.
I have had no luck reaching them by phone. I have $247.48 after shipping charges due back to me. They were really good at allowing me to return the parts, but NOW I can't get my money back!!!!!!
This report was posted on Ripoff Report on 06/30/2011 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deutsche-Parts/Norwalk-Connecticut-06854/Deutsche-Parts-Eurostar-Industries-Inc-Refund-not-given-for-parts-returned-Norwalk-Conn-747616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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