• Report: #921737

Complaint Review: Devcon Security

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  • Submitted: Thu, August 02, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: Linda — Mansfield Texas United States of America
Devcon Security
1416 new haven dr mansfield, Texas United States of America

Devcon Security Pinnacle Security Deceptive Sales Practices/Defective Equipment mansfield, Texas

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First I was told I was signing on with Devcon Security which has a BBB account. It is also on the Pamphlet I was given. But in actuality the contract I signed is with Pinnacle security, whose name was never mentioned, which has an F rating with the BBB and is being investigated by the government. I was also given 150 dollars in cash by the salesman because I told him I could not afford the installation charge or first months payment. I was also not told I needed to pay the city 50 dollars for a contract or no one would answer my alarm. My system started failing within 2 weeks. I called tech support 3 times and no one ever answered the phone. I emailed tech support 3 times and was emailed back and told to call tech support. I emailed asking to cancel my account and I received a callback  3 days later. Which unfortunately I was not home to answer.  I just feel I have been decieved and sold a very inferior product and service. I am also planning on contacting the Attorney General of Texas. I feel the deception with the contract and being led to believe I was dealing with Devcon instead of Pinnacle is wrong. If anyone has any advice I am open to suggestions.

This report was posted on Ripoff Report on 08/02/2012 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Devcon-Security/mansfield-Texas-/Devcon-Security-Pinnacle-Security-Deceptive-Sales-PracticesDefective-Equipment-mansfield-921737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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