Devry University Keller Graduate School of Management Holding Veteran's Benefits Phoenix, Arizona

I graduated Summa Cum Laude at Devry. I didn't have any problems during the first part of my attendance; however, student finance became incompetent during my last semester with their processing of my Post 911 GI Bill payments.  They did not report my attendance to the VA until 7 weeks into the 1st session.  The VA promptly sent payment to Devry 2 weeks after receiving the attendance verification. Devry held on to the VA payment and did not post it to my student account.  Devry had received payment for my tuition via my stafford loan so they were not too worried about posting the VA payment to my account since it would generate a refund to me.  For 4 weeks I made several inquiries about my GI Bill payment. I was told several things such as "the VA didn't send

payment" to "we aren't sure and we're looking into it". I had a feeling they were intentionally holding the money. After much persistence on my part the VA payment was posted to my account 4 weeks after Devry had received it from the VA.

After graduating from Devry, I enrolled with Devry's Keller Graduate School of Management. Not surprising, Devry delayed reporting my attendance to the VA again. Upon notification, the VA promptly sent payment to Devry on July 12, 2012; but, Devry is holding on to the payment. It is July 31, 2012 and the payment has still not been applied to my account. I did not have a stafford loan so Devry is still showing that I haven't paid my tuition.  

Now the kicker: Devry placed a hold on my student account on 7-24-12 which keeps me from registering, requesting transcripts, etc.  The hold (due to the past due balance) was placed on my account 12 days after they had already received the VA payment.  I have contacted Devry's student finance department several times but I am not receiving any response other than "we are looking into it". Once again, I feel that they intentionally hold the VA payments as a way of manipulating their financial status. This practice started right around the time that Devry was reporting low attendance rates and lower profits.

Crain's Chicago Business reported on July 23, 2012: "DeVry Inc. announced today that it will cut roughly 570 jobs through the next two months as it works to offset falling revenue due to lower enrollment" and "Mr. Hamburger said in the release that the companywill continue to find ways to shave $50 million in expenses in fiscal 2013, which began July 1". 

Sorry to say, I am leaving Devry/Keller.  The course schedule fits well with my personal schedule and the instructors are experts in their field which is why I chose Devry in the first place.  I just can't trust that Devry has their students' best interest in mind.  Finally, I don't appreciate Devry's financial aid department fudging and messing with my Veteran's benefits.  I earned them and I am entitled to them.  

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