• Report: #392971

Complaint Review: Dex Media West, An HR Donnelly Company

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  • Submitted: Wed, November 19, 2008
  • Updated: Sat, February 28, 2009

  • Reported By:Tacoma Washington
Dex Media West, An HR Donnelly Company
5725 Mark Dabling Blvd, Suite 100, Colorado Springs, Colorado U.S.A.

Dex Media WestDex Media West, An HR Donnelly Company Dex will automatically renew your ad unless you give them a letter of change or cancellation. Colorado Springs Colorado

*UPDATE EX-employee responds: Awful company -- both to employees and to customers!

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I had some billing issues with Dex and I made sure that I sent them a letter of cancellation before the next yellow page deadline.

Warren
Tacoma, Washington
U.S.A.

This report was posted on Ripoff Report on 11/19/2008 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dex-Media-West-An-HR-Donnelly-Company/Colorado-Springs-Colorado-80919/Dex-Media-WestDex-Media-West-An-HR-Donnelly-Company-Dex-will-automatically-renew-your-ad-392971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Awful company -- both to employees and to customers!

AUTHOR: Christina - (U.S.A.)

I used to work for Dex for over a year, and I left not too long ago because I found out their true practices and I do not agree with them. I had a lot of customers with problems regarding the letter of cancellation. Not a lot of people know that it's one of the "fine prints" on the advertising agreement they signed. What you could have done also is email or fax one to them. Even just a piece of paper with "Cancel my ad" written on it and signed by you -- that would be sufficient.

This company also pressures their salespeople to practically be sneaky around what they say to customers. This is why I quit, I can no longer handle the pressure from management and the backlash from angry customers. What an awful company. If you must invest your advertising dollars, go with search engine marketing. Not a lot of people use the yellow pages anymore, go with google, yahoo, etc.
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