- Report: #994779
Report - Rebuttal - Arbitrate
Complaint Review: Dex Media West
Dex Media WestPOB 3900, Peoria, IL , 61612 Internet United States of America
Dex Media West Rebilled for another year at a higher price AFTER I cancelled by letter and phone. Automatic payment withdrawal. Internet
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Re: Account # 200243373
To whom it may concern;
I sent in a letter with a copy of my statement in August of 2012, stating that I was not going to renew
my yellow pages ad. I also spoke to a representative about making sure it was canceled. I have a direct withdrawal
from my bank account, and was surprised to see that (1) I was still being billed, and (2), that the monthly charge had been increased.
I spoke with Becky Jackson on Nov 11, 2012, and she was unable or unwilling to help me.
I phoned my bank, who also failed to stop the payments to DexMedia. As of today, they are stopping payments.
This report was posted on Ripoff Report on 01/10/2013 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dex-Media-West/internet/Dex-Media-West-Rebilled-for-another-year-at-a-higher-price-AFTER-I-cancelled-by-letter-an-994779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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