- Report: #1163940
Report - Rebuttal - Arbitrate
Complaint Review: Dex Media
Dex MediaNationwide USA
Dex Media Supermedia Continue taking money out of account after canceling subscription. Nationwide
*UPDATE Employee: Company response
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I signed up with Dex (supermedia at the time) in April 2013. It was a year contract. I had to call several times due to no traffic to my website and explain that they needed to change my keywords. I was told it would be corrected by several different representatives. However this was not corrected and I became extremely frustrated and demanded that my subscription be cancelled. I was told it would be. Nope, I was billed again the next month. I called several times after that to express my concern and was assured it would be taken care of. I accepted that I would have to suffer through until my contract date; paying the minimum fee providing no services to me, until April 2014. I was told my last payment would come out In June. It is July and once again a charge has been taken out.
This report was posted on Ripoff Report on 07/22/2014 04:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dex-Media/nationwide/Dex-Media-Supermedia-Continue-taking-money-out-of-account-after-canceling-subscription-N-1163940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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