- Report: #428260
Report - Rebuttal - Arbitrate
Complaint Review: Dex Online
Dex Onlinewww.dexonline.com Colorado Springs, Colorado U.S.A.
Dex ONline Media Renewing Contract after being told on phone not to Colorado Springs Colorado
*UPDATE EX-employee responds: It has to be in writing
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When I received my current phone bill, there is a charge for Dex Media Online for twice the cost as last year. I phoned them immediately and told them I had spoken to rep. and did not want any more advertising. They denied I had spoken to them the second time about denying future ad. and said it was too late, our ad renewed and I had to pay for the full year.
I tried calling their claims number, the rep I spoke to, etc. They said we had to pay and if we didn't, they would submit us to collections.
I have tried and not been able to resolve this. We are a small business that is trying to survive without paying for extra advertising that we don't need. Dex says when you call them that the call may be recorded, but when I asked for them to look this up, they only have 'notes' about the first call.
I have reported them to the Better Business Bureau for which they have an 'F' rating. Please, do not do business with them.
Palmer Lake, Colorado
This report was posted on Ripoff Report on 02/25/2009 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dex-Online/Colorado-Springs-Colorado/Dex-ONline-Media-Renewing-Contract-after-being-told-on-phone-not-to-Colorado-Springs-Color-428260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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