- Report: #148176
Report - Rebuttal - Arbitrate
Complaint Review: Dial-A-Mattress 1-800-Mattress
Dial-A-Mattress 1-800-Mattress180 Campanelli Parkway Stoughton, Massachusetts U.S.A.
Dial-A-Mattress 1-800-Mattress Worthless Warranty ripoff. They will not exchange mattress with any discoloration. Not mentioned in warranty Stoughton Massachusetts
*UPDATE Employee: Official response to Mr. Holliston from Dial-A-Mattress
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The company sent her forms to complete and replied that under the warranty they would replace/exchange it. However when the delivery people came, they said the warranty was void because there was a stain on the mattress.
The discoloration is mild at best and the warranty that came with the mattress does not list stains as a reason to void the warranty. I think they use normal wear and tear as a reason to void warranties to get out of replacing mattresses.
Do not expect them to stand behind their warranties. You might as well buy from a discount store because the service at dial-a-mattress is worthless. I know we will not buy from them again. We will stop telling others to buy from dial-a-mattress. Everyone should stop buying from them.
This report was posted on Ripoff Report on 07/01/2005 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dial-A-Mattress-1-800-Mattress/Stoughton-Massachusetts-02072/Dial-A-Mattress-1-800-Mattress-Worthless-Warranty-ripoff-They-will-not-exchange-mattress-148176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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