- Report: #985314
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Candles
Diamond CandlesDurham, North Carolina United States of America
Diamond Candles Diamondcandles.com SENT MANY EMAILS AND PHONE MESSAGES - NO ONE BOTHERED TO RESPOND Durham, North Carolina
*UPDATE Employee: Found your new ticket: Thanks!
*Author of original report: Response to Diamond Candles
*UPDATE Employee: No Email found from you
1.Contacted both Diamond candles and Sneakpeeq.com to find out if i will receive my order (AS PROMISED) by Christmas. I placed my order on December 5,2012 for seven(7) candles for $165.53 (order #379672) It is getting extremely to close for wishful thinking and I was trying to contact company(s) to figure out the issue especially since diamond candles stated on their site that they were out of stock! Well I got a response from sneakpeeq stating that delay was on diamondcandles because thats where the order was being shipped from.
Well, that was 6 days ago and still nothing from diamond. This isn't the way any company should handle business, especially when its the holiday season and many people are buying as gifts. It would be so embarrassing not only on my behalf but also diamond candles to explain why I dont have gifts for half my family. I am only two small states away located in Philadelphia, it should not take this long to ship an item.
2. People on diamond candles website are stating that they have received candles already weeks after I had placed my order. Why is this? Im beginning to think Im being ignored due to a HUGE SCAM! ITS JUST A CALL/EMAIL PEOPLE IT TAKES TWO SECONDS!!!!!
3. Also, why does my order status say order processing 16 days later?
This report was posted on Ripoff Report on 12/21/2012 04:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/Durham-North-Carolina-/Diamond-Candles-Diamondcandlescom-SENT-MANY-EMAILS-AND-PHONE-MESSAGES-NO-ONE-BOTHERED-T-985314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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