- Report: #1021085
Complaint Review: Diamond Candles
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| Diamond Candles 3128 East Geer St. Suite D.
Durham, North Carolina United States of America |
|
Diamond Candles Company will not respond to me about ordered placed on 2/16/2013 Durham, North Carolina
*Author of original report: Order has been resolved
*UPDATE Employee: Slammed with requests!
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This report was posted on Ripoff Report on 02/27/2013 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/Durham-North-Carolina-27701/Diamond-Candles-Company-will-not-respond-to-me-about-ordered-placed-on-2162013-Durham-1021085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Order has been resolved
AUTHOR: Tammy - (U.S.A.)
SUBMITTED: Thursday, February 28, 2013
#2 UPDATE Employee
Slammed with requests!
AUTHOR: Savannah - (United States of America)
SUBMITTED: Thursday, February 28, 2013
Unfortunately, you haven't given us enough information to try and locate your order or your tickets. We are currently backlogged but have brought on some extra hands to help work through this.
We are in the midst of some growing pains and, as a result our ticket queue has essentially blown up. We are working very hard to answer everyone in a timely manner.
We do not currently have a call center as we are still a very small company, so it not something that we feel is a necessity at this time. When you leave a voicemail for us at the number available an agent will receive that voicemail and reply to you via email.
Since this is not private I cannot ask for your email to find your ticket, however, I can ask for your order number, Ticket number or Last name... each of which may prove useful in finding your ticket and order.
I hope we can find your order for you soon! I look forward to hearing back from you!
