- Report: #1037108
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Candles
Diamond Candles3128 East Geer St., Suite D., Durham, North Carolina United States of America
Diamond Candles company never got back to me in regards to a defective product Durham, North Carolina
*Author of original report: Update to Diamond candle
*UPDATE Employee: Please provide an order number or ticket number
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I am reporting the Company, Diamond Candles. I had bought 13 candles and the one candle, Orchid Meadow came with no ring in it. This was a business Valentines Day gift and I was completely embarrassed and appalled when I found this out.
I tried contacting this company via email 3 times and calling about 3 times leaving a message each time. I wanted to see how they wanted to handle this specific situation, since they promise, "A ring in every candle" . I wasn't sure if they wanted me to ship it back, and where they wanted me to ship to, so I was trying to contact them. I received no email or phone call back in regards to this matter.
I'm extremely disappointed, because I really liked this product. In fact I was planning on purchasing more candles, until this issue happened. They really are wonderful business gifts and I would love to continue doing business with them, but first we need to resolve this current issue.
I'm left with only one other option if I don't hear back from them. I will have to call my credit card company and put a stop payment on that order. I hope that it doesn't have to get that point, but as of right now I'm left no other options.
This report was posted on Ripoff Report on 03/22/2013 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/Durham-North-Carolina-927704/Diamond-Candles-company-never-got-back-to-me-in-regards-to-a-defective-product-Durham-Nor-1037108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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