- Report: #1077608
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Candles
Diamond CandlesPierre, South Dakota USA
Diamond Candles www.diamondcandles.com Still Waiting for my Shipment 18 days later..., Pierre South Dakota
*Author of original report: They are making it right....
*Author of original report: No issues w/FedEx... Just Diamond Candles
*UPDATE Employee: Fedex super long shipping time
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I would like to share my story with future buyers of www.diamondcandles.com I placed my order on August 1, 2013 and read all the shipping information available to me, provided by Diamond Candles. It was simply stated that Standard Shipping: Orders will generally arrive within 5 to 7 business days. I have now waited 18 days. I have been following the tracking information like nobodies business and on the 9th my candle was in Sacramento, which is approximately 80 miles from my home. I waited patiently as my candle sat there in Sacramento to only see that it was then being shipped back to Saint Paul, Minnesota. What in the world, why? So guess where my candle is on day 18 - its in Sacramento AGAIN! I have made numerous efforts to contact the company - with only once to get a reply with my tracking number and a coupon code for 25% off my next order. What makes you think I want to order from your company again with such horrible customer service, I sent 5 emails telling you what was going on. I also let them know that I would be sharing my experience with anyone that will listen and this is the first place to start. Here is hoping that someone from their company attempts to make this right, and not by just offering me some discount again.
This report was posted on Ripoff Report on 08/20/2013 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/Pierre-South-Dakota/Diamond-Candles-wwwdiamondcandlescom-Still-Waiting-for-my-Shipment-18-days-later-Pi-1077608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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