• Report: #1017379

Complaint Review: Diamond Candles

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  • Submitted: Wed, February 20, 2013
  • Updated: Thu, February 21, 2013

  • Reported By: Alisha.McDowell — Albany Georgia United States of America
Diamond Candles
Internet United States of America

Diamond Candles refuses to respond about my order Internet

*UPDATE Employee: Replied to you in Case 80958

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I have been completely ripped off by diamond candles. I heard such great reviews but now I am disappointed. I ordered a desire candle (order#517758) on Feb 7th.

The money was immediately taken out of my bank account. Their website said allow 1-2 days processing and up to 7 days shipping. It also said that you would be updated via email about the progress of your order.

I have only received an email when my order was made. None after that. It has been two weeks since I ordered. I have NEVER had anything take this long to ship.

I am unable to track my order also. I have tried to make contact with this company many times. I have emailed them twice just to receive an automated email in return. I have called their number.only to hear another automated message. I have tried to reach them on twitter and facebook.

They have no problem responding.to people with good reviews but not to me. I just want my candle or I want my money back. No candle is worth this much trouble.

This report was posted on Ripoff Report on 02/20/2013 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/internet/Diamond-Candles-refuses-to-respond-about-my-order-Internet-1017379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Replied to you in Case 80958

AUTHOR: Savannah - (United States of America)

Hi Alisha,

I have checked into this and I do see we have replied to you via ticket 80958.  Your second email was closed as a duplicate since we like to keep our tickets consolidated.

We have recently begun to make a few internal switches regarding the website and how everything flows.  The initial change brought with it some unforeseen issues, one of them being a delay in order reports. 

Because of this issue our customer support team has been flooded with order update inquiries.  We are working very hard to get back to everyone in a timely manner, but right now our wait times to get to new inquiries is about 3-4 days.  This is double our normal wait time and for that I apologize.

I assure you we have replied to you and if you received that reply please simply reply back and someone will get back to you soon!

Again, I apologize for the frustration.  Please let us know if this has been resolved or not!
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