- Report: #1017379
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Candles
Diamond CandlesInternet United States of America
Diamond Candles refuses to respond about my order Internet
*UPDATE Employee: Replied to you in Case 80958
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The money was immediately taken out of my bank account. Their website said allow 1-2 days processing and up to 7 days shipping. It also said that you would be updated via email about the progress of your order.
I have only received an email when my order was made. None after that. It has been two weeks since I ordered. I have NEVER had anything take this long to ship.
I am unable to track my order also. I have tried to make contact with this company many times. I have emailed them twice just to receive an automated email in return. I have called their number.only to hear another automated message. I have tried to reach them on twitter and facebook.
They have no problem responding.to people with good reviews but not to me. I just want my candle or I want my money back. No candle is worth this much trouble.
This report was posted on Ripoff Report on 02/20/2013 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Candles/internet/Diamond-Candles-refuses-to-respond-about-my-order-Internet-1017379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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