• Report: #458238

Complaint Review: Diamond Pools - John Dubyoski

  • Submitted: Wed, June 03, 2009
  • Updated: Thu, May 17, 2012

  • Reported By:Fairfield County Connecticut
Diamond Pools - John Dubyoski
26 Hamilton Drive Shelton, Connecticut U.S.A.

Diamond Pools, San Juan Pools, John Dubyoski Fiberglass Pool Installer, Diamond Pools, John Dubyosky, JD Shelton Connecticut

*REBUTTAL Individual responds: Only great experiences

*Consumer Comment: John has Quality work

*Consumer Comment: Great Quality Work

*Author of original report: Diamond Pools - you decide

*Consumer Comment: John I highly recommend A+ Excellent Workmanship

*Consumer Comment: John Dubyoski went out of his way to make sure I was satisfied

*Consumer Comment: Diamond Pools/John Dubyoski passionate and committed Quality

*Consumer Comment: Satisfactory work done by Diamond Pools/John Dubyoski Shelton, ConnecticutDiamond Pools

*Consumer Comment: John Dubyoski Diamond Pools A++ Great Pools and Service

*Consumer Comment: Diamond Pools / John Dubyoski ... my experience

*Author of original report: Nothing Current -

*Consumer Comment: I recommend Diamond Pools without reservation.

*REBUTTAL Owner of company: The Real Story

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The internet has come a long way in the past few years - and I hope that by people reading this and other sites - postings about Diamond Pools and by doing their home work before signing on the dotted line - they will be able to avoid the pain and many sleepless nights my family went through having John Dubyoski and his Diamond Pool Company install (or attempt to install) a San Juan Pool.

Everything noted in the Rip Off Report # 454555 in their submission dated 5/22/09 echoed our horror story; except our job was much more expensive and harder to repair. I will recant the story below - but before I do, know that I have a list of "many" other Diamond Pool victims that are or have had varying degrees of the same problems. One current family from Wilton is unable to allow their children to play in their back yard because of the way the job was managed (pool upside down and an open hole in the back yard for over a year). John leaves a list of casualties at every job!

The unfortunate thing is that I, and almost all the other victims had spoken to San Juan Pools before and after their experience with John and they continue to list him as an authorized installer. I just got off the phone with them and they said he is an independent contractor and that they do not speak to the quality of his work or his history - which is not what they told me when I called them before I started my job - they said he was an "award winning installer" - my guess is they hung up the phone and laughed that he wins the award for the most dissatisfied customers.

So - my warning to you - John will over charge you, sell you more than you need, take much longer than he estimates (not due to weather), will do a shoddy job, most likely will be fired by you before he finishes the job, and then you will be left with an uncompleted war zone in your back yard and John will have been paid for most of the unfinished job. Call (((REDACTED))) in Connecticut and ask them what they think of John, call (((REDACTED))) Decks and ask them what they think of John, call (((REDACTED))) and ask them what they think of John - call any "material" vendor or supplier John uses - and do some of your own homework! Interview some of his former employees -

In very brief form - John told us that our job would take two weeks to complete - the job began in August and extended into the following summer when we ultimately fired him (of course weeks at a time would go by and he would not show up). His equipment sat in our yard and on our driveway during this entire time (ruining our driveway which was in great shape before he started - Repair cost $1,200). The ends of our drainage pipes still remain buried (cost to fix unknown), at the time we fired him the project was 93% over his original budget (not caused by changes to the work estimates and not caused by ledge having to be removed); his equipment charges was based on run time (metered hours) - we would come home to find equipment running and just sitting there (fraud cost unknown), his invoices would have the hour meter readings - start and stop clock, the stop on one bill did not equal the start on other bills (and the equipment never left our yard - cost of fraud, unknown), electrical conduit was installed by John which I later learned is not legal for him to do (and it was not supervised by an electrician); a retaining wall extended onto my neighbors property had to be move ($5,000 to repair), the filter area installation guidelines called for a concrete pad - John put everything on gravel; cost to repair ($1,200), equipment John installed was not appropriate for our system (cost to replace $700). Trust me - the list goes on. Oh yeah, and he pays his guys under the table $8 per hour, he charges you $50 per hour - and they do not have workers comp insurance coverage.

There are so many other vendors out there - don't use this one; he is bad news. As you read his rebuttals - ask yourself why people like me took the time to write something like this - don't walk away, run!

Another Dubyoski Debacle
Fairfield County, Connecticut

This report was posted on Ripoff Report on 06/03/2009 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Pools-John-Dubyoski/Shelton-Connecticut-06484/Diamond-Pools-San-Juan-Pools-John-Dubyoski-Fiberglass-Pool-Installer-Diamond-Pools-Joh-458238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 REBUTTAL Individual responds

Only great experiences

AUTHOR: Tracy Wittstein - (United States of America)

For us, it went beyond our pool!  When John came to meet with us about installing a San Juan Pool, we had another situation going on at our home.  The side of our house was eroding!  Because John has a background in excavating, he not only installed our pool, but was able to take the materials that he dug up and place them at the side of our house to build up our yard.  Not only did it come out wonderful, it saved my husband and I a ton of money!  THANKS JOHN!!

As for our pool, we enjoy it every season.  If a situation arises where we need some immediate help, John is right over.  One time, we had a bunch of kids coming over for a birthday party for our daughter and our pump failed.  John was right over with a portable pump so that the party could go on.

Thanks Diamond Pool for always doing an outstanding job!
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#2 Consumer Comment

John has Quality work

AUTHOR: MCarry - (United States of America)

I was very impressed with John's services when I hired him to do work at my home. The work was completed in a timely and professional manner. He was very committed, did a quality job, and is very honest. I highly recommend Diamond Pools to anyone looking for a pool, patio, or any other work to be done on their home. He is excellent!
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#3 Consumer Comment

Great Quality Work

AUTHOR: M Bernstein - (United States of America)

I hired Diamond Pools to build a wall, sidewalk, front wall, and do landscaping in my yard. During the process I was very happy with the design ideas and how the work was done. This past winter we had a-lot of snow and when the snow melted their was damage to the front wall from a truck and plow doing snow removal, over the winter they had pushed the wall up and over with stone under it. I called Diamond Pools and within a few days they were out and fixed the wall free of charge. I would hire Diamond Pools and highly recommend them to friends and family.
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#4 Author of original report

Diamond Pools - you decide

AUTHOR: Trumbull - (U.S.A.)

Hello Rip-Off Report Readers -

Look, what can I say - there are a lot of pool installers out there; some good ones and some bad ones; and some of the good ones mess up once in a while.  With as much conflicting press on Diamond Pools / JD Construction / John Dubyoski on this web site as well as on the internet - why would you want to take a risk in using him.  His mess ups are more than "once in a while" - don't let your job become another notch on this site.  I guess the best way to end this message is to say caveat emptor (Latin for "let the buyer beware") - if you use him - don't let any facet of your job be charged by the hour, watch out for change orders and pay close attention to what is and what is not included in your job - for example, if you were going to have lighting installed - make sure the quote includes digging the trench, the PVC piping and all electrical work - if you were going to have pavers installed - make sure that the price includes what you expect the end results to be - a level deck regardless of the starting land contours.

Good Luck -
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#5 Consumer Comment

John I highly recommend A+ Excellent Workmanship

AUTHOR: MDeusoa - (United States of America)

I have had John work at my home from 1997 to present with a pool, outdoor kitchen, driveway, etc and each project starts with planning sessions, estimates, a computerized design, and contract propsal. All work was performed with professionalism, quality, and in a timely manner. John pays great attention to details. He is knowledgeable, kept the job clean, and very effective in setting my expectations of the project. I am very satisfied with John's work which is why I not only recommend him to others but I hire him whenever I have any outdoor Job. Thanks John!
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#6 Consumer Comment

John Dubyoski went out of his way to make sure I was satisfied

AUTHOR: Alscott - (United States of America)

John Dubyoski went out of his way to make sure I was satisfied during the consultation, design, and installation process. The staff was great and very helpful as well. I will recommend Diamond Pools to anyone and I will be doing business with Diamond Pools in the near future. They are the only company I will choose to work on my property. Thank's so much I LOVE the finished product!
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#7 Consumer Comment

Diamond Pools/John Dubyoski passionate and committed Quality

AUTHOR: JMorrone - (United States of America)

I waited over a year before expressing our satisfiaction we have enjoyed working with Diamond Pools. Coming from a long history as a pool owner my wife and I were a little concerned when we purchased our new home in Monroe. The reason for our concern was the property had very limited usage and required substanial engineering efforts in order to accomodate a pool. After meeting with John it was clear to us that the fact that he provided all the essential services needed eliminated the need to subcontract various stages of our project as we have witnessed many friends struggle through when installing their pools. Today our neighbors stare in awe at the result of John's passion and commitment to quality work. The pool has been the most beautiful and easiest to maintain that we have ever owned. The fact that John was able to handle the entire project made it so much easier in a house with 4 children to deal with the installation process. We are proud to be Diamond Pools owners and highly recommend John and Diamond Pools.
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#8 Consumer Comment

Satisfactory work done by Diamond Pools/John Dubyoski Shelton, ConnecticutDiamond Pools

AUTHOR: Ottowatoo - (USA)

We had a San Juan pool installed in 2005 by Diamond Pools (John Dubyoski) and have enjoyed every season since. Looking back in the planning process, everything from layout to selecting pool patio, pavers, walks, etc. was professionally explained and thoroughly executed within our budget.
Installation and excavation can be unnerving as in any new construction project. Unforeseeable factors, weather, ledge, rock, equipment can all hamper the process. With patience and trust, the end result is a beautiful pool and patio as promised.
Over the first five years John has always been there for any questions or help we may come up with. A great service relationship has been established and maintained way after the point of sale.
We enjoy working with Diamond Pools and would highly recommend John and his team. Great product, great installation great service equals GREAT ENJOYMENT AND INVEST
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#9 Consumer Comment

John Dubyoski Diamond Pools A++ Great Pools and Service

AUTHOR: Gary M - (United States of America)

I am an inspector and had my pool installed in 2007. I am very satisfied with both the product, San Juan fiberglass pool and the service and maintenance provided by John Dubyoski of Diamond Pools. I speak very highly of the pool, service, and maintenance provided by John Dubyoski. I have had no complications at all since my pool has been installed. Whenever a neighbor or friend comes by they comment on how beautiful my backyard looks thanks to the work of Diamond Pools. The pool and work by Diamond Pools is high quality with low maintenance. Recently, I was in Naples, Florida over the 4th of July and my son in law was vacuuming the pool and the vacuum disk got stuck. I tired to talk my son in law through how to fix it, and was unable to. I called John and within an hour John came over and it took a minute to fix. I highly recommend DiamondPools, the pool is great and the service is exceptional.

Diamond Pools is excellent in every way. Whenever I call John he always
responds as soon as possible with all the info I need. I am very happy and I hope others do use Diamond Pools to install their pool. 

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#10 Consumer Comment

Diamond Pools / John Dubyoski ... my experience

AUTHOR: Daniel - (United States of America)

I cannot comment on the complaint filed by this individual, but my experience with this company has been very positive. I hired John Dubyoski/Diamond pools after interviewing several other companies and contractors. We needed to do an  installation where there was a considerable amount of granite shist ledge rock. The proximity of a building with glass doors/windows and sensitive equipment inside made blasting an unworkable choice. John had the size equipment needed to hammer through the ledge and none of the other installers I interviewed did.

John was available and helpful during the choice and design phase, and accommodated some changes we made during the installation gracefully. He presented us with a range of options and useful information on the pros and cons of particular choices. The installation did take somewhat longer than we had anticipated but this was mostly weather and condition related.

The outcome of the project was very successful and John has been reliable regarding
any routine maintenance needs - winterizing, etc. The billing we received was very specific and easy to review with him. We never had any issues regarding Diamond Pool's accounting or billing practices, and John went out of his way to get us some promotional extras and supplied some of the equipment/gear at his cost.

I have no business relationship with Diamond Pools or John Dubyoski other than being a client and anyone who wishes to confirm the legitimacy of this response should feel free to contact me through this website.

Sharon CT
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#11 Author of original report

Nothing Current -

AUTHOR: Trumbull - (U.S.A.)


Remember everyone - John / Diamond Pools can write their own reviews acting as clients - if you choose to ignore all the press on this site - ask for a CURRENT reference - he won't be able to provide you any "real" ones.  If he can - go to see the pool, don't just speak to them on the phone.

The ones he just posted are from 2003 -

There are too many other GREAT pool companies out there - don't mess with this one.

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#12 Consumer Comment

I recommend Diamond Pools without reservation.

AUTHOR: alandw - (United States of America)

We met John in 2003 when interviewing several pool companies to install a new inground pool. After extensive research, we chose Diamond Pools and could not have been happier. We took an unusable back yard, full of ledge and replaced it with a large, beautiful pool, multi-level patios & landscaping. John spent extensive time preparing all quotes & drawings and invoiced exactly what was quoted. Everything was explained thoroughly and all questions answered. Any changes to the project were preceded w/ change orders that were followed and stuck to. Like any project, once youre in its easy to want more, make changes, etc. But all changes & additional things we did were of our own choosing. John is the only one we let touch our pool and he does openings/closing and has handled any warranty service on equipment. In fact, he has replaced parts from his own inventory to make sure our pool was up & running when a backordered part was needed. I recommend Diamond Pools without reservation.
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#13 REBUTTAL Owner of company

The Real Story

AUTHOR: Diamond Pools - (United States of America)

Diamond Pools is the oldest and largest dealer in the tri-state area. We have many satisfied and happy customers. Unfortunately, some customers no matter how hard we try to please them are not satisfied. We have installed commercial and residential pools. We have won over 17 National Awards for pools that we have installed including: Dealer of Excellence for 2002-2009.Dealer of the Year 1999-2009 and we have won awards for pools in various magazines. We are featured in the July 7, 2004 issue of Pool & Spa News Magazine Masters of Design. View the article and photos by going to the link: http://www.poolspanews.com/2004/071/071mod.html


As far as taking longer than we estimate, when we get to various jobs customers add things on to the job and make changes which takes the job longer to complete. We do not leave any job in the middle of completion; we work at one job at a time. We do not destroy driveways or bury any piping. We always lay pile wood on driveways to prevent any damage if using machines on the driveway. We never leave equipment running for any reason it is extremely dangerous. Whenever equipment is running it is because we are using the equipment to complete the job, they never sit. The equipment does not leave the job until the equipment is no longer needed. It is very costly to move machinery back and forth as well as time consuming. If you look at our bills the end time for the last invoice is the new start time for the next time that we use the machine. We have a machine log that records all the hours that we attach to each invoice for machine time that both Diamond Pools and the homeowner signs off on agreeing to the hours.

We never build material on anyone elses property. We use a property plan to make sure we are well within the property lines.  Each town has different requirements for how close a pool, patio, and wall can be to town lines. We have inspectors out at various stages of the job to approve the work we do.

We do not pay any people under the table nor do we pay as little as $8 an hour for our workers.

            This consumer has made up many false accusations about our company, it sounds to me like this consumer needs to do there homework, and have accurate factual information. For people that read this, the consumer that wrote this hired one of our former employees to finish the job and now have a lot of problems with their pool as a result. The employee they hired was not licensed, created excess work and bills for the homeowner.



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