- Report: #978185
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Resorts International
Diamond Resorts InternationalSedona, Arizona Sedona, Arizona United States of America
Diamond Resorts International Forced to file a Lender Fraud Complaint with AZ Attorney General Sedona, Arizona
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Customer service was never able to explain to me the source of the extra 'interest', iinstead they screamed at me and threatened me with legal action. I told them I would be happy to pay the amount required in my loan paperwork (and sent a check). I then received 6-8 calls a day, at all hours, requesting my payment. I was forced to file a complaint with the attorney general of Arizona.
After doing this their 'management" called and told me the problem was I owed LESS than my required payment, so they did not process it. But by the time they contacted me I owed interest on my missed payment! However, they would do me the favor of waiving that interest!!! The manager then proceeded to accuse me of being disingenous when I tried to resolve the problem and criticized me for filing a complaint. I'm not sure why he bothered to call, other than to berate me about a problem they created.
If you ever need to file a complaint against Diamond Resorts International the attorney general has a great website where it can be done online.
This report was posted on Ripoff Report on 12/05/2012 05:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Resorts-International/Sedona-Arizona-/Diamond-Resorts-International-Forced-to-file-a-Lender-Fraud-Complaint-with-AZ-Attorney-Ge-978185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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