- Report: #1042749
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Resorts
Diamond Resorts10600 W. Charleston Blvd., Las Vegas, Nevada United States of America
Diamond Resorts, Diamond Resorts International, DRI Major Scam! Sales People will say ANYTHING to sell this scam Las Vegas, Nevada
*REBUTTAL Owner of company: Diamond Resorts high pressure
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Our first year attempting to book with our home timeshare (Maui) was INSANE! After much diligence....because I just couldn't accept that I was "had", I eventually got a reservation. Next attempt to book was similarly terrible, but I hung in there and was able to book something using Interval Int'l exchange point.
Then, the final straw! While on a trip to Las Vegas staying at the Polo Towers, I agreed to hear an update presentation. The sales person wanted to know if I had any concerns or complaints....so I "unloaded" with my frustration. He proceeded to explain, in great detail, how I could eliminate all these problems if I purchased more points and increased to "silver membership".
I was skeptical but he assured me OVER AND OVER that I could use my points to pay the outrageous maintenance fees and that I would have a "special" phone line for booking reservations and receive "priority" service. So, feeling like I needed to do something to get the most from my already-bad investment....I purchase more points. I FEEL SO STUPID for buying into the B.S.! My first time attempting to book after purchasing more points: 1) I CANNONT use points for maintenance fees, had to pay more fees and STILL DO NO HAVE HELP WITH BOOKING.....
STAY AWAY FROM DIAMOND RESORTS.....so wish I had read the complaints before I committed!
This report was posted on Ripoff Report on 04/12/2013 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Resorts/Las-Vegas-Nevada-89135/Diamond-Resorts-Diamond-Resorts-International-DRI-Major-Scam-Sales-People-will-say-ANY-1042749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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