• Report: #482134

Complaint Review: Diamonds International - Carnival Cruise Lines

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  • Submitted: Tue, August 18, 2009
  • Updated: Sat, January 15, 2011

  • Reported By: Rad — Shelton Connecticut USA
Diamonds International - Carnival Cruise Lines
38 West 48th Street 4th floor New York, New York United States of America

Diamonds International - Carnival Cruise Lines I purchased a 1 carat diamond bangle bracelet from Diamonds Int'l which was referred by Carnival Cruise only to discover that the diamond is at best 2/3 to 3/4 of a carat. Diamonds International is a rip-off and fraud. Purchase was not what was stated on written appraisal. Shelton, Connecticut

*Consumer Comment: Another Victim of Diamonds International and Carnival Cruise Lines

* : Diamonds International - Carnival Cruise LInes

* : Buy Diamonds Locally

* : It's What You Don't Say

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I purchased a 1 carat diamond bangle bracelet at Diamonds International in Juneau, Alaska, while on a Carnival Cruise in June, 2008.  Total amount paid was $4050.00.  I received a sales receipt and written appraisal stating the diamond was 1 carat.  This store was referred by the "shopping experts" on board.  I filled out the necessary paperwork on board the ship guaranteeing my purchase.


After returning home, I took the bracelet to several jewelry stores and was repeatedly told the diamond was only 2/3 to 3/4 of a carat.  I immediately called the guarantee company (The PPI Group) and Carnival Cruise Lines.  Carnival said they were not responsible and could do nothing for me.  The PPI Group said they would open a claim and that I would have to get an appraisal from an independent appraiser, one not affiliated with a jewelry store.  I also called my Credit Card Company and disputed the purchase. They put a hold on my acct. for the amount of my purchase while the investigation was in progress.


I finally found an independent appraiser (over 50 miles away one way and an hour car ride) who appraised the diamond at best 3/4 of a carat for a $90 fee. 


To make a long story short, The PPI Group never opened a claim and Diamonds Int'l never responded to my credit card company during the investigation.  After submitting all my paperwork and appraisal to the credit card company, they credited my account for the full purchase price of $4050 after 3 or 4 months.  It was only then that Diamonds Int'l responded and then contacted me.


After several months of going back and forth, Diamonds Int'l sent my file to a collection agency.  I tried to call the agency (based in Colorado somewhere) and only got a recording.  I email them and received no reply.  I sent all my paperwork stating what took place and verifying fraud.  I never heard from them again.


A woman from Diamonds Int'l has been repeatedly calling and emailing to resolve this case.  I asked to speak to owner or higher up and no one would speak to me.  They have come down in price to $3000.  and I have not decided what to do.  I have the bracelet, but I feel Diamonds International is a Rip-off and Fraud.  They need to be exposed and made to make restitution to their customers.  I have contacted the Better Business Bureau of New York and there are 80 or 90 complaints against them.  There are many, many complaints against them on the internet.  I just want it over with.  It has been over 14 months in the works. 


This report was posted on Ripoff Report on 08/18/2009 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamonds-International-Carnival-Cruise-Lines/New-York-New-York-10036/Diamonds-International-Carnival-Cruise-Lines-I-purchased-a-1-carat-diamond-bangle-bracel-482134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Another Victim of Diamonds International and Carnival Cruise Lines

AUTHOR: mspville74 - (United States of America)

I purchased an Asher tanzanite and opal ring from the Diamonds International in Belize while on a Carnival cruise in November 2010. I was given a receipt and appraisal which stated the tanzanite stone was 1.15 carats. It was supposed to come with Asher's "passport" which is a credit card sizeddocument that provides the stone size, metal content and a photo of the ring but the store could not find the one for my ring. Upon return home, I called Asher toobtain the passport for my ring. I gave them the ID # from the receipt but Asher's rep did not recognize this number so I took a photo of the ring and emailed it to Asher. Afew weeks later I received the passport which states the tanzanite stone is only .5 carats!! I contacted DI's customer service to obtain a RMA #and was given a claim number. I then emailed thema copy of the receipt, appraisal and a copy of the passport. Theystated the ring's passport provided by the ring's manufacturer is not for the ring I purchased because the ID # does not match. So I emailed DI the photo of thering which clearly shows it matches the photo on the ring's passport. I have heard nothing from them since.

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#2

Diamonds International - Carnival Cruise LInes

AUTHOR: Rah Rad - (USA)

As a response to the rebuttals of my report, the bracelet appraised at $4000.  That was not the issue.  The issue is Diamonds Int'l uses fraudulant practices in it's everyday business.  The bracelet had a tag attached which stated it was 1 carat with a retail price of over $16000. The jeweler looked at it with his loupe and still stated it was 1 carat. They stated on the sales receipt and their written appraisal that it was a 1 carat diamond.


Now if the jeweler is any good, he had to have known that it was not one carat and that was the reason he discounted it from $16000 to $6800 to $5000 and them to $4050.  Come on now, who's kidding who here?


This company is continuing it's practices.  Since this happend to me in June, 2008, there are at least 10 other similar reports on this web site alone.  I can just imagine how many more are out there.  This company needs to stop ripping off people and  pay for their wrong-doings.

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#3

Buy Diamonds Locally

AUTHOR: Karl - (U.S.A.)

I wouldn't dream of buying a diamond bracelet overseas . I'd buy it locally from a jeweler you trust. In your case, since you haven't paid for the bracelet it is obvious that the company is contacting you. I agree with Cory that you may be fishing for a lower price but the ethical thing to do would be to send the bracelet back and refuse to pay for it. As long as you have it and there is a hold on the payment they will continue to contact you. I'm no diamond expert but I understand that the quality of the stone may be more important than the size. What else did the appraiser say?
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#4

It's What You Don't Say

AUTHOR: Cory - (U.S.A.)

Been in the jewelry business 25+ years. Have posted about DI a couple of times. What I find interesting is what you DON'T say. You don't say what the bracelet appraised out to, only that it came out to .75ct T.W. You STILL haven't paid for the bracelet and it HAS BEEN OVER 14 months. They offered you a counteroffer of $3,000 yet you didn't accept that offer and wanted "to speak to owner or higher up". What did you want to speak to owner or higher up about? Get a better "DEAL" on the bracelet? IF you thought it was such a fraud and a rip off, why wouldn't you just send the bracelet BACK? You still haven't paid for it. "I have not decided what to do". What more do they need to do to make you decide? Lower the price some more?
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