My wife and I took our first cruise aboard the Disney Magic recently. We were celebrating our 30th anniversary, and decided after attending shopping guide Summer's seminar to purchase upgraded
diamond earrings. Summer offered to meet us at the Diamonds International Nassau store to assist us. She assured us through the seminar and personal conversations that this merchant could be trusted. D.I. is listed #1 on Disney's shopping guide that they hand out to you as you debark the ship. She told us our salesman was "straight up", and was giving us the bottom price, and there was not room for negotiation and they were 70% below US prices. They took my wife's current 1ct each (H color, VS2) earrings in trade for a pair of 1.5ct each earrings. Upon return home, I took the ring to have it appraised for insurance purposes by a GIA Certified Gemologist. The ring appraised for $13,000 less than our purchase price, and he told me I could have bought a similar diamonds for $8,000 less and showed the sources. The earrings were of such poor color (M/N) that stores in the US would not even sell them (learned that "I" is the industry standard) and the GIA books for appraisal didnt go that far down the color scale. I contacted Disney Guest Communications, and they sent me to PPI requested to file a claim. Diamonds International customer service has been very difficult. This companys terms and conditions are written so that they can rip people off. No reputable company would operate this way. The terms and conditions were never mentioned to us, and put in front of us as we were checking out to sign. We trusted Disney, the shopping guide Summer, the store's reputation as the biggest diamond dealer in the islands and were scammed a significant amount of money, and the diamond was misrepresented to us. I am asking Disney to help us with full refund because of the fraud that was committed, and to stop promoting these practices. Why would Disney risk its good brand name for a few commissions from port shopping?